[Hiring] Telecom Project Manager @AppDirect

Role Description

You are a seasoned project management professional with 2-5 years of experience who thrives in fast-paced telecommunications environments. You bring strong expertise in managing implementations across various carriers—including facilities-based and non-facilities-based CLECs, ILECs, RBOCs, and large national connectivity providers. You have a solid foundation in telecommunication technologies such as Cable, DIA Internet, MPLS, and SD-WAN, along with a fundamental understanding of basic network IP addressing, layer 1 circuit handoffs, and ISP connectivity. You're an excellent communicator with outstanding organizational skills, and you excel at balancing multiple priorities while maintaining exceptional attention to detail. Self-motivated and analytically minded, you're comfortable working both autonomously and collaboratively in a team environment while working remotely from a home office.

What you’ll do and how you’ll have an impact:

• Manage simple to complex new telecom installations, moves, and disconnect orders and projects from initiation through completion.
• Coordinate new service and installation dates with Account Managers, Advisors, Implementation Engineers, customers, and vendors.
• Ensure adherence to provisioning guidelines and fundamentals to provide accurate and timely communication with customers.
• Develop formal project plans, keeping them current and available to the customer.
• Utilize customer facing templates and internal systems to keep customers updated and informed, while maintaining internal tracking databases.
• Educate customers on product complexities and properly set customer expectations and continuously evaluate project status, identifying factors that may impact commitments and escalating when needed.
• Identify processes and procedures that are no longer effective or efficient and recommend improvements.
• Ensure that all clients' milestones and deliverables are met in a timely manner, including time-sensitive moves, new products, multi-carrier and/or multi-product solutions.
• Quickly identify errors and provide a plan to overcome the impact while implementing measures to avoid recurrence.
• Develop a working knowledge of all products and services being implemented.
• Act as a strategic resource for the customer's implementation team.
• Assist in maintaining an accurate client inventory.
• Manage and update scope of work to minimize scope creep.

Qualifications

• 2-5 years of experience in project management.
• 2-3 years of experience in telecommunication technologies including Cable, Data, Internet, SD-WAN and other evolving technologies.
• 2-3 years of demonstrated experience managing implementations with various carriers including facilities-based and non-facilities-based CLECs, ILECs, and RBOCs; experience with large/national connectivity providers and ISPs highly desirable.
• A fundamental understanding of basic network IP addressing, layer 1 circuit handoffs, and how customers connect to their ISP network.
• Excellent organizational, time management, and multi-tasking skills. Excellent attention to detail and accuracy.
• Strong written and verbal communication skills.
• Strong analytical and problem-solving skills.

Benefits

• At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought.
• We respect each AppDirector as their own fingerprint; unique with no one alike.
• We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work.
• We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.