[Hiring] Telco Incident Manager - East @Holafly

Role Description

The Position will orchestrate Telecommunications related incidents and all major technology related incidents from detection, through restoration, resolution, report and consequent improvement actions with all stakeholders of the incident, internal and external providers in English and Spanish.

• Lead the surveillance and tuning of services to assure maximum performance and availability.
• Lead Technical Telecommunications related projects.
• Lead the technical interface for network monitoring and testing.
• Have the freedom to lead other technology related activities.

Qualifications

• High personal affinity to technologies.
• Engineering Mindset: Analyse, split, resolve, repeat.
• Resilience.
• Affinity to knowledge sharing.
• Detail gathering and rapid recalling.

Requirements

• Official language is English; Spanish is strongly valued.
• General use of Google workspace Tools.
• General use of communication tools.

Benefits

• Flexible working hours between 08:00 and 19:00 local time.
• Ability to work remotely most of the time.
• Occasional travel to company locations, events, and Partner locations.

Responsibilities

• Spot and report weaknesses in the tools and processes along with proposed improvements.
• Provide more value for the company to the job position along the time.
• Ask for comprehensive help and on-the-job training to improve personal skills.
• Share company related knowledge with colleagues through training sessions and documentation.
• Ensure all company incidents are well managed, resolved, and documented.
• Keep a proper work log & documentation to justify the invested effort.

Location

• Position requires a location roughly within the geographical regions situated between Latitudes 50E and 110E.
• Can be fully performed remotely most of the time.
• Partial on-premise work may be required depending on the region, team, and customer needs.

Working hours guidelines

• Subject to flexible working hours and may require availability outside regular hours for timely responsibilities.
• Management is responsible for ensuring a healthy work-life balance.