Technical Supervisor - Outreach Data Integration @1100 Baystate Administrative Svc.

[Hiring] Technical Supervisor - Outreach Data Integration @1100 Baystate Administrative Svc.

Apr 03, 2025 - 1100 Baystate Administrative Svc. is hiring a remote Technical Supervisor - Outreach Data Integration. đź’¸ Salary: unspecified. đź“ŤLocation: USA.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

The IT Supervisor oversees operational activities and daily work assignments of staff, ensuring that appropriate resources are available to meet the needs of projects focused on required organizational goals and objectives.

  • Provide supervision, leadership, and guidance for a team of IT professionals.
  • Promote and encourage staff to provide great customer service to all technology users, both internal and external.
  • Oversee the IT operations and day-to-day tasks of the team’s IT portfolio.
  • Design system solutions to operational issues and meet the needs of technology users.
  • Work with clinical and/or business partners on products and technologies already in production for maintenance, enhancement, optimizations, etc.
  • Continue to improve operations through process improvement and staff performance management.
  • Proactively evaluate and implement team processes and procedures to optimize team productivity.
  • Define and maintain policies and procedures for developing proper support procedures for hardware, software, and/or infrastructure.
  • Develop, review, and track service level agreements on a regular basis to continually increase user satisfaction.
  • Provide career conversations, on-time performance reviews, and technical direction for direct staff.
  • Interact with other IT Supervisors to resolve difficult technical issues.
  • Perform personnel actions including hiring, promotions, performance appraisals, timesheets, disciplinary actions, transfers, and vacation schedules.
  • Occasional after-hours and weekend work to perform tasks that cannot be done during business hours.
  • Back up the Manager for operations or meetings as needed.
  • May be required to participate in the on-call rotation.

Qualifications

  • Bachelor's Degree (Required)
  • 7 or more years experience in healthcare technology (preferred), and/or other industry technology.
  • At least 3 years experience managing a team of technical professionals.
  • Hands-on experience with technology strongly preferred.

Requirements

  • Demonstrated management skills.
  • Excellent project management skills.
  • Ability to multitask and prioritize work requirements and operational issues.
  • Excellent interpersonal and communication skills.
  • Able to lead projects of small to mid-size complexity with only general oversight management.
  • Excellent problem-solving skills and able to quickly diagnose issues.
  • Excellent listener.
  • Ability to work under pressure.

Company Description

Baystate Health (BH) is one of New England’s leading and largest integrated health care organizations, serving a population of nearly one million people throughout western New England.

  • Founded in 1873 with roots dating back to the founding of Springfield City Hospital.
  • Providing high-quality and compassionate health care in western Massachusetts for more than 145 years.
  • More than 12,000 employees and a medical staff of nearly 3,100 physicians.
  • Net patient service revenue of more than $1.4 billion.
  • Includes five Massachusetts hospitals and the Baystate Mary Lane Outpatient Center in Ware.
Before You Apply
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đź“Ť Be aware of the location restriction for this remote position: USA
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Technical Supervisor - Outreach Data Integration @1100 Baystate Administrative Svc.
Project Management
Salary đź’¸ unspecified
Remote Location
USA
Job Type full-time
Posted Apr 03, 2025
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️
đź“Ť Be aware of the location restriction for this remote position: USA
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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