[Hiring] Technical Project Manager II @Akamai

Role Description

Do you relish the prospect of providing end to end support across multiple product suites? Would you like the opportunity to work in a high-impact role responsible for building customer loyalty? Join our prestigious Professional Services team.

Our Team provides managed services and proactive and reactive support to our global customers. We utilize tools, process and knowledge to integrate and maintain Akamai security, media, and performance solutions for our clients. We collaborate to solve problems, innovate to provide creative solutions and work to improve for our customers and team.

As a Technical Project Manager II, you will be responsible for:

• Advocating best practices for the customer and internal teams during product implementation, and providing customer feedback to the Product team.
• Being the central point of contact for customers and leading the integrated account team delivering customer success.
• Partnering with the business to review and ensure integration efficiency, high quality service and keep customers engaged.
• Identifying service enhancements and potential problems to ensure continuous improvements to quality of customer service delivery.
• Communicating with internal, external customers and partners to share information and deliverables.

Qualifications

• 5 years of relevant experience and a Bachelor's degree in Computer Science, or related field or its equivalent.
• Demonstrate experience in a customer-facing role within the information technology industry.
• Show some experience of managing and delivering technical customer projects successfully.
• Show understanding of network, web performance, and application/network security technologies/architectures as well as project management methodologies.
• Demonstrate experience in managing multiple priorities.
• Demonstrate communication skills and an ability to build trusting relationships with customers across various levels.

Benefits

• Akamai is committed to fair and equitable compensation practices.
• For US based candidates only - the base salary for this position ranges from $100,700 - $181,300/year; a candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location.
• Compensation for candidates outside the US will vary.
• The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP).
• Akamai provides industry-leading benefits including healthcare, 401K savings plan, company holidays, vacation (in the form of PTO), sick time, family friendly benefits including parental leave and an employee assistance program including a focus on mental and financial wellness; Eligibility requirements apply.