[Hiring] Technical Project Manager @CBM of America

Role Description

As a Technical Project Manager (TPM), you will be responsible for overseeing and coordinating the successful execution of network deployment projects and managed service engagements across multiple customer programs. Your role will involve managing project schedules, budgets, support resource coordination, service-level objectives (SLOs), service-level agreements (SLAs), and customer deliverables while ensuring timely execution, accurate status tracking, and proactive issue resolution.

This position will support a diverse portfolio of network infrastructure services, including:

• Fiber optic cabling installations
• Break/fix engagements
• Point of Presence (POP) builds
• Network equipment installations
• Decommissioning activities
• Facilities networking projects

You will collaborate with cross-functional teams, including engineering, network deployment teams, procurement, warehousing, and operations personnel, to drive successful project execution and maintain alignment with customer requirements.

Duties and Responsibilities

• Oversee and coordinate multiple network deployment projects and managed service engagements throughout the project lifecycle.
• Create and manage project schedules, milestones, deliverables, and budgets.
• Manage incoming customer work requests, service tickets, and project assignments.
• Coordinate network deployment activities, including fiber optic cabling installations and POP builds.
• Oversee break/fix and time-sensitive service engagements.
• Monitor SLO/SLA performance and proactively identify potential breaches.
• Maintain accurate and timely project information within internal and customer management systems.
• Track project progress, key performance indicators (KPIs), and outstanding service requests.
• Coordinate with Installation and Operations teams to identify resource requirements.
• Collaborate with Engineering, Procurement, and Warehousing to coordinate technical requirements.
• Serve as a primary point of coordination between customers and internal stakeholders.
• Identify and manage project risks, schedule delays, and operational challenges.
• Manage customer and internal escalations related to project execution.
• Monitor installation documentation and project deliverables.
• Prepare and distribute regular project and program updates.
• Support the preparation of Quarterly Business Reviews (QBRs).
• Prepare firm price quotes and respond to customer pricing requests.
• Provide invoicing support and maintain project milestone tracking.
• Obtain and maintain required customer and project documentation.
• Maintain organized project records and service ticket histories.
• Collaborate with leadership to identify opportunities to improve project delivery processes.
• Lead and participate in recurring internal and external project status meetings.
• Support the creation or filtering of cable running lists or other production documentation.

Qualifications

• 5+ years of relevant experience within telecommunications, network infrastructure deployment, or managed network services.
• Demonstrated experience managing technical projects throughout the project lifecycle.
• Experience coordinating network deployment activities or managed service engagements.
• Proven track record of successfully managing multiple concurrent technical projects.
• Practical experience utilizing project management software or service ticketing platforms.
• Project management certifications, such as Project Management Professional (PMP), or relevant Agile certifications are preferred but not required.

Physical Demands

• The employee will be required to use their hands 90% of the time.
• The employee will be sitting at a desk 80% of the time.
• The employee may be required to lift weight up to 15 pounds.
• Close vision is generally required.

Work Environment

• This is a fully remote position, offering flexibility and the convenience of working from home.
• The role requires a high level of self-discipline and strong organizational skills.
• Regular virtual meetings and clear communication are essential.
• A reliable internet connection is required.

EEOC Statement

CBM is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy or any other protected characteristic as outlined by federal, state or local laws.