[Hiring] Technical Project Manager @Polimorphic

Role Description

We are looking for a Technical Project Manager to lead customer deployments across the Polimorphic platform and deliver a seamless, value-driven onboarding experience. You will sit with government staff to understand how their departments actually work, translate that into a structured implementation plan, configure the platform to match, and carry the project from kickoff through go-live and adoption.

This is hands-on work with real range. In a single week you might:

• Run a discovery session with a county clerk
• Map fields for an integration with a permitting system
• Tune an AI voice line
• Walk an IT director through a test plan

You will work closely with Customer Success, Sales, Product, and Engineering to deliver launches that make governments successful and confident in what they bought.

Qualifications

• 3 to 6 years in SaaS implementation, onboarding, technology adoption consulting, or technical project management.
• A project management approach you can walk through in detail, with the artifacts to match: plans, risk tracking, status reporting, and go-live readiness.
• Experience running several projects at the same time.
• Comfort with hands-on technical work: APIs and integrations, field mapping and data imports, permissions, and no-code workflow builders.
• Clear written and verbal communication with everyone from frontline staff to department directors.
• Practical use of AI tools in your day-to-day work, and the curiosity to go further than a chat window.
• Willingness to travel 10 to 15 percent for kickoffs, training, and go-lives.

Requirements

• Own the end-to-end implementation of Polimorphic for a portfolio of city, county, and state customers, from kickoff through go-live and into adoption of additional modules and features.
• Build and maintain the project plan for every engagement: phases, milestones, dependencies, and written success criteria.
• Run a steady cadence with each customer, including standing working sessions, written status updates, and a clear picture of what is outstanding and who owns it.
• Carry several implementations at once and keep all of them moving.
• Surface risks early and bring a recommended path forward alongside the problem.
• Keep your projects documented well enough that a teammate could pick one up from your notes.
• Lead discovery sessions with government staff to document current processes, requirements, constraints, and goals.
• Turn discovery into configuration, content, and data setup plans, and confirm them in writing with the customer.
• Run testing and user acceptance with customer staff, so issues surface before go-live rather than after.
• Train administrators and end users, and leave behind documentation they can maintain without you.
• Get every customer to real value on their first live use cases, then hand off cleanly to their Customer Success Manager.
• Build customer-specific workflows in our no-code environment, including form design, routing logic, approvals, and notifications.
• Configure and tune Polimorphic AI agents on each customer’s content and use cases, validate quality, and troubleshoot through build and go-live.
• Partner with engineering on integrations with government systems such as permitting platforms, ERPs, and legacy databases.
• Use AI tooling to make your own work faster and more consistent.
• Partner with Sales on the handoff at kickoff and with Customer Success at activation, so nothing about the customer gets lost between teams.
• Work with Product and Engineering to define configuration requirements and confirm feature readiness before committing dates to a customer.
• Bring what you learn in the field back to the team so the next implementation goes better than the last one.

Benefits

• A mission that matters. The work shows up in how residents get answers from their city or county.
• Real ownership. You will own your customers and their outcomes, and that work is visible across the company.
• Variety. Every jurisdiction runs differently, and no two implementations look the same.
• A collaborative, transparent culture that takes feedback in both directions.
• Competitive compensation, equity, and benefits.