[Hiring] Technical Project Manager @Lean Solutions Group

Role Description

We are looking for a Senior Professional Services Engineer to deliver technology projects and strategic solutions for clients within a Managed Service Provider environment. This role combines technical consulting, project delivery, client engagement, and cross-functional coordination to ensure projects are properly scoped, executed, documented, and completed according to customer expectations and established standards.

• Manage the end-to-end delivery of Professional Services engagements, following established project-delivery processes and required templates.
• Validate project intake requirements, coordinate resources and timelines, monitor project scope and profitability, and ensure successful delivery within agreed deadlines.
• Conduct discovery and scoping sessions to understand client business objectives, technology challenges, and infrastructure needs.
• Present proposed solutions, clarify scope, manage expectations, and maintain clear communication throughout the engagement.
• Collaborate closely with Sales, vCIO, Service Desk, and Centralized Services teams to coordinate deliverables, support client onboarding, and ensure effective internal handoffs.
• Identify and escalate out-of-scope requests and support the conversion of additional client needs into new service opportunities.

Qualifications

• Proven experience in IT Professional Services, technical project delivery, project management, or technical consulting.
• Strong understanding of managed services, cloud technologies, and enterprise IT environments.
• Experience independently managing technology projects from discovery and scoping through delivery and handoff.
• Experience conducting client discovery sessions and translating business and technical needs into defined project requirements.
• Ability to coordinate project resources, timelines, scope, and deliverables.
• Experience managing multiple projects simultaneously under strict deadlines.
• Ability to identify and escalate scope changes, project risks, and delivery concerns.
• Strong client-facing communication and presentation skills.
• Experience creating and maintaining project documentation, including scope, deliverables, status updates, and internal handoff notes.
• Familiarity with project and work-management tools such as Monday.com.
• Familiarity with security, confidentiality, compliance, and governance requirements within technology projects.
• Ability to collaborate across Sales, Service Desk, Centralized Services, vCIO, and leadership teams.
• Availability to work SG Computers’ standard Monday through Friday schedule, approximately 8:30 a.m. to 6:00 p.m.
• English proficiency: B2+.

Requirements

• Previous experience delivering projects within an MSP or IT consulting environment.
• Experience supporting cloud, infrastructure, or enterprise technology projects.
• Experience working directly with customer stakeholders throughout the project lifecycle.
• Experience supporting client onboarding and coordinating internal technical handoffs.
• Familiarity with Master Services Agreements, quotes, scopes of work, and project intake requirements.
• Experience contributing to project scoping, proposal presentations, or additional service opportunities.

Soft Skills

• Strong customer-first mindset.
• Excellent verbal and written communication.
• Strong organization and attention to detail.
• Ability to manage client expectations professionally.
• Ability to balance technical requirements, project timelines, and business objectives.
• Strong ownership and accountability for project outcomes.
• Ability to manage multiple priorities in a deadline-driven environment.
• Proactive approach to identifying risks, scope changes, and delivery concerns.
• Strong collaboration across technical, operational, sales, and leadership teams.

Benefits

• Join a powerful tech workforce and help us change the world through technology.
• Professional development opportunities with international customers.
• Collaborative work environment.
• Career path and mentorship programs that will lead to new levels.