[Hiring] Technical Program Lead @Kraken Technologies

Role Description

Help us use technology to make a big green dent in the universe! Kraken powers some of the most innovative global developments in energy. We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone. It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.

We have been licensing Kraken for over 4 years now, transforming businesses by not only moving their customer base to our Kraken platform but also changing their operating model & ways of working. Throughout this time our team has been at the forefront of industry leading migrations whilst setting a new standard for what business transformation can look like.

This role will lead the technical orchestration of a major client program, partnering with an international energy retailer in their operational transformation. You will oversee the migration’s technical pillar and manage the ongoing technical relationship, supporting the client’s adoption of our Kraken platform as part of their broader business transformation.

We work incredibly dynamically, and this role is one that will take different shapes throughout the week. We are looking for well-rounded individuals who are comfortable with ambiguity, are self-starters and willing to roll their sleeves up to get to the nitty gritty of a problem. You must be committed to the Kraken way of delivering tech based on simplicity, client benefit and efficiency while bringing senior stakeholders through a journey of change.

You must be willing to challenge beliefs, have the ability to see through multiple viewpoints and, if needed, reach beyond your remit to support the client.

We are building a Kraken for everyone, a universal platform where there is greater benefit in sharing development to enable the green energy transition. Pioneers in this space, we are excited about how Kraken can change the lives of our customers and convinced that Kraken is the best answer, not only for efficiency but as a tool to tackle the climate crisis. If you believe this too then Kraken Tech is the right place for you.

Key responsibilities in this role will include:

• Building trusted relationships with client executives and technology stakeholders, including partnering with our product and engineering teams to align on priorities.
• Serving as the escalation point for client concerns and ensuring both technical challenges and product requirements are effectively managed.
• Defining success criteria and governance for delivering the technical pillar of the program.
• Owning the Kraken platform localisation plan to meet client expectations while matching Kraken roadmap.
• Summarising and articulating client needs, considerations, timelines, etc internally as structured input for the successful and timely execution of any required technology platform localisation and development.
• Directing internal Kraken software developers contributing to the client program, as well as potential external Partners, on tech platform deliverables to ensure an overall successful and timely technology migration.
• Supporting the client meets their business needs via the delivery of tech.
• Understanding the Kraken infrastructure, aligning client direction with the overall goal for the Kraken platform & business.
• Setting up training programs to upskill the technical arm of the client.
• Being an advocate for the Kraken way of delivering tech and supporting the client in shifting their mindset around tech delivery.

Qualifications

• Technical mindset, experience in engineering-led industries.
• Sector-relevant experience in managing complex technology implementation or migration programs.
• Proven experience in software adaptation, deployment and integration.
• Exceptional interpersonal skills.

Requirements

• Communication: Confident in calling out approaches that aren't best for the client and always striving for simplicity.
• Program management: Confident in managing a long term, fast paced program.
• Strong technical aptitude: Logical thinker with strong problem solving skills within an agile working framework.
• Business acumen: Able to understand business goals of both client and Kraken.

Benefits

• Great medical, dental, and vision insurance options including FSAs.
• Paid time off — we know working hard means also being able to recharge as needed.
• 401(k) plan with employer match.
• Parental leave for biological, adoptive and foster parents.
• Pre-tax commuter benefits.
• Flexible working environment.
• Equity Options: every Kraken employee owns part of the business.
• Modern office or co-working spaces depending on location.