[Hiring] Technical Delivery & Operations Lead @Hard Rock Digital

Role Description

The Technical Delivery & Operations Lead – Casino Engineering exists to improve coordination, visibility, and execution effectiveness across Casino Engineering. This role works closely with Casino Engineering Managers, Principal Engineers, Product, and peer Technology teams to ensure that delivery plans, technical priorities, and operational realities are clearly structured, well-coordinated, and accurately communicated.

The role does not own teams, people, delivery commitments, or technical decisions. Instead, it enables effective execution by:

• Structuring information
• Maintaining a coherent technical roadmap
• Surfacing cross-team risks and dependencies
• Strengthening alignment across initiatives
• Supporting existing engineering leadership

Key Responsibilities

• Stakeholder & Cross-Technology Alignment
  • Act as a primary coordination point for Casino Engineering delivery and technical topics with Product and other Technology units.
  • Work with Engineering Managers and leaders outside of Casino Engineering to coordinate shared initiatives and organisational dependencies.
  • Translate engineering realities into clear, structured, and data-backed communication for technical and non-technical stakeholders.
  • Ensure ongoing alignment between technical priorities, delivery execution, and business goals.
• Technical Delivery, Roadmap & Coordination
  • Coordinate and structure delivery plans across Casino Engineering teams into a coherent, cross-team view, covering both product-driven and technical initiatives.
  • Drive the ongoing maintenance of the Casino Engineering technical roadmap, including architecture evolution, platform improvements, resilience, and technical debt.
  • Facilitate regular planning and alignment sessions with Engineering Managers, Principal Engineers, Product, and other stakeholders to review priorities, sequencing, and dependencies.
  • Facilitate regular reviews of insights from observability and monitoring tools (e.g. reliability, performance, operational health), and ensure that resulting actions, improvements, and technical initiatives are reflected in Casino Engineering delivery plans and technical roadmaps.
  • Ensure that the technical roadmap and delivery plans are consistently reflected in Jira, based on inputs and validation from Engineering Managers.
  • Track progress across teams, identifying delivery risks, slippage, trade-offs, and dependencies early and working with Engineering Managers to address them.
  • Support realistic planning by ensuring timelines, scope, and priorities are clearly understood and agreed.
  • Support product and engineering prioritisation decisions by analysing delivery, technical, and business data, and translating inputs from Product and the wider business into clear, data-backed recommendations on sequencing and trade-offs.
• Engineering Operations, Productivity & Ways of Working
  • Work with Casino Engineering Managers to ensure consistent and effective use of productivity and delivery tools (e.g. Jira), including workflows, statuses, estimation approaches, and reporting.
  • Establish, track, and evolve delivery and productivity metrics (e.g. throughput, predictability, flow, progress against plan) to provide meaningful insight.
  • Analyse productivity and delivery data to identify trends, bottlenecks, and improvement opportunities.
  • Prepare consolidated engineering status reports, delivery health views, and roadmap updates for leadership and stakeholders.
  • Drive continuous improvement in engineering operations, planning practices, and ways of working across Casino Engineering.

Success Criteria

• Delivery plans and progress are transparent, reliable, and easy to understand for leadership and stakeholders.
• Technical initiatives, architecture work, and technical debt are visible, prioritised, and accurately represented in Jira.
• The Casino Engineering technical roadmap is current, coherent, and actively maintained, with priorities clearly agreed and reviewed regularly.
• Cross-team risks and dependencies are identified early and managed proactively.
• Engineering Managers and Principal Engineers experience reduced coordination overhead and improved alignment.
• Fewer late-stage delivery surprises, with clearer expectations around scope, timelines, and trade-offs.
• Productivity and delivery metrics provide meaningful insight, supporting better planning and decision-making.
• Strong coordination between Casino Engineering and other Technology teams on shared initiatives.

Qualifications

• Excellent communication skills, with the ability to explain complex technical topics clearly and concisely to technical and non-technical audiences.
• Strong experience in technical delivery coordination, technical project/program management, or engineering operations.
• Proven experience working with internal technical and product stakeholders across multiple teams.
• Strong organisational, planning, and prioritisation skills, with attention to detail.
• Ability to work effectively through influence rather than authority.
• Strong analytical and problem-solving skills, with the ability to synthesise complex data and business information into actionable insights, supporting product and engineering prioritisation.
• Experience working in Agile delivery environments and with modern engineering teams.
• Ability to learn and understand new technical domains sufficiently to support planning, communication, and delivery alignment.
• Highly comfortable using AI and AI-powered tools, including those built internally at HRD, using them confidently to support analysis, planning, and day-to-day decision-making.