[Hiring] Technical Account Manager I @Bear Robotics

Role Description

This Technical Account Manager / Technical Project Manager (TAM/TPM) owns the end-to-end execution of unmanned forklifts, acting as the key technical and project liaison between our Korea-based engineering teams and field teams in North America. The role is delivery- and execution-focused, emphasizing full project lifecycle ownership — from kick-off through completion reporting — over sales engineering activities.

They will play a critical role in project planning, on-site setup and commissioning, issue resolution, and cross-functional coordination with manufacturer/ODM partners, customers, and internal development or sales teams, including extended on-site assignments of 2+ months in other U.S. states or neighboring North American countries when required.

Key Duties/Responsibilities

• Project Planning & Execution
  • Lead the full project lifecycle — including kick-off, implementation, on-site setup, commissioning, final inspection/validation, and completion reporting for unmanned forklift deployments.
  • Analyze customer requirements and translate them into detailed project plans, Work Breakdown Structures (WBS), and deployment timelines.
  • Own project timelines, milestones, and cross-functional coordination to ensure structured, on-time delivery across customer sites.
• Integration & Deployment Support
  • Lead the setup, testing, and validation of robots in customer environments, including integration with upper-level systems such as PLC, WMS, and MES.
  • Coordinate with internal development and sales teams, manufacturers, and ODM vendors to align on customer-specific needs and timelines.
  • Provide on-site or remote deployment support, including extended on-site assignments of 2+ months in other U.S. states or neighboring North American countries.
  • Create and manage Work Breakdown Structures (WBS) and detailed project plans to ensure structured, on-time deployment across customer sites.
  • Own the technical project lifecycle by managing timelines, milestones, and cross-functional coordination to ensure successful site-level execution.
• Customer & Stakeholder Management
  • Serve as the primary technical point of contact for customers, manufacturers, and ODM vendors throughout the project lifecycle, ensuring clear communication and timely issue resolution.
  • Collaborate effectively with diverse stakeholders — including customers, SI partners, development teams, and on-site operations — to drive successful project outcomes.
  • Monitor deployment performance, troubleshoot operational issues, and proactively recommend improvements.
• Cross-Functional Feedback & Product Insight
  • Collect and synthesize field and customer feedback to provide actionable insights to sales and development teams.
  • Prepare completion reports and structured documentation for each deployment phase.

Qualifications

• Experience in executing projects related to Unmanned forklifts or AMR (Autonomous Mobile Robots) or AGV (Automated Guided Vehicles).
• Experience leading or executing the full project lifecycle: kick-off, implementation, on-site setup, commissioning, final inspection, and completion reporting.
• 2+ years of Project Management (PM) experience in System Integration (SI), solutions, or logistics/manufacturing automation.
• Proven track record of analyzing customer requirements and successfully leading projects.
• Strong communication and interpersonal skills to collaborate effectively with diverse stakeholders, including customers, SI partners, development teams, and on-site operations.
• Ability and willingness to travel for long-term assignments (2+ months) to other US states or neighboring North American (NA) countries.

Preferred Skills/Abilities/Qualifications

• Experience in automation projects, including Robotics, Logistics Automation, and Factory Automation.
• Experience integrating upper-level systems such as PLC, WMS, and MES.
• Basic understanding of core technologies, including SLAM, Navigation, LiDAR, and 2D/3D vision sensors.
• PMP certification or equivalent formal project management experience.
• Ability to read and interpret 2D/3D CAD drawings to understand on-site layouts.
• Proficient English communication skills to collaborate seamlessly with clients and overseas engineers.
• Korean language proficiency is preferred.

Education/Experience

• Bachelor's degree in Engineering, Computer Science, Robotics, or a related field (or equivalent experience).

Physical Requirements

• Ability to occasionally lift and transport up to 80 lbs of hardware or robot equipment.
• Comfortable working in warehouse or industrial environments during deployment phases.
• Prolonged periods of sitting at a computer and participating in virtual calls.

Benefits

• HDHP & PPO Medical plan options
• Dental/Vision
• 401K & Roth Match options
• Stock Options
• 4 Months Parental Leave
• STD/LTD Life insurance
• Employee Assistance Programs
• Fitness Reimbursement
• Provided Daily Lunch
• Free Snacks / Beverages
• Work Schedule flexibility
• Cell phone / internet reimbursement
• Employee bonus programs
• The pay range for this position is $79K - $113K + discretionary annual performance bonus. Pay is dependent on the applicant's relevant experience.

Company Description

Bear Robotics was founded in 2017 and we are 250+ motivated Bears who work tirelessly every day to make our robots a reality. We have developed robotic solutions that autonomously navigate indoor environments for a variety of consumer solutions, like restaurants, senior living facilities, hotels & casinos just to name a few. Working for a dynamic start-up gives you a chance for rapid personal development. While building expertise in your field you'll have countless opportunities for growth as we expand our product line and global reach. We're not a big tech company yet, but we're striving every day to be THE global player when it comes to hospitality robotics. In 2022 we raised $81 Million in Series B funding to accelerate growth and expand into new markets in southeast Asia and Europe. If you feel you're ready for an adventure in robotics, we would love to hear from you.