[Hiring] Strategic Technical Program Manager @CoLab Software

Role Description

CoLab’s Product team is looking for a Technical Program Manager (TPM) to lead the successful execution of complex R&D deliverables for our largest enterprise customers. This role will report directly into the Director of Technical Program Management, with strong cross-functional partnership with Customer Success and Product to ensure a best-in-class customer experience.

You’ll serve as the primary point person for contractual product deliverables, coordinating across Engineering, Product, and the Success team and overseeing the full delivery cycle from scoping to execution. This customer-facing role requires clear communication and executive presence when engaging with both internal and customer stakeholders.

You’ll ensure that product managers, customer success managers, engineers, and CoLab leadership are aligned on what’s being delivered, by when, and how it connects back to customer outcomes. You’ll lead program planning, manage delivery milestones, track execution, and surface risk early, navigating competing priorities and negotiating deliverables, timelines, and scope with senior stakeholders on both sides. A strong understanding of agile software development is essential.

In the first 6–12 months, success looks like:

• Establishing a scalable model for managing customer product deliverables
• Leading multiple enterprise programs end-to-end without needing executive triage
• Building trust with Product Managers and Engineers while driving accountability to contractual outcomes
• Establishing a regular cadence of crisp, status-oriented project updates that build confidence with customers
• Making it easy for leadership to see program health, risks, and resource alignment across teams

Qualifications

• 5+ years of experience in program management or customer-facing project/program roles in SaaS
• Proven ability to lead complex, multi-stakeholder programs across technical and customer teams
• Strong understanding of agile software development processes (e.g., sprint planning, backlog grooming, delivery rhythms)
• Excellent written and verbal communication skills; able to write crisp updates and facilitate tough conversations
• Highly organized, proactive, and outcomes-driven—you know how to bring structure to chaos

Requirements

• Experience working with Fortune 1000 or large enterprise customers
• Familiarity with B2B SaaS workflows, especially in the engineering or manufacturing tech space

Benefits

• This is a full-time, permanent position with an attractive compensation package that includes stock options.
• This role offers an extended health and benefits package that includes unlimited paid vacation and RRSP or 401K matching.
• This role has the flexibility to work from anywhere within North America, with preference given to candidates located in Pacific Standard Time (PST).