[Hiring] Strategic Implementation Specialist @Ashby

Role Description

As our Implementation Specialist, you will be responsible for managing and executing the end-to-end implementation of Ashby’s solution for many of our new customers. You will work directly with customers in our Strategic (predominantly Enterprise) segment, developing and executing implementation plans to ensure a positive customer experience and expedited time to value. Your goal is to support our customers, helping them get up and running swiftly with Ashby so they can achieve their desired outcomes.

Qualifications

• Extensive experience managing and executing several complex implementation and onboarding projects concurrently in a high-growth B2B SaaS organization.
• Strong understanding of complex, configurable B2B SaaS products and their technical intricacies.
• Deep understanding of customer needs and ability to tailor implementations to meet specific requirements.
• Experience in navigating change management processes.
• Ability to advise customers on best practices specific to their usage of software.
• Proactive in addressing thematic customer opportunities and improving processes.
• Effective partner with cross-functional stakeholders across Customer Success, Sales, Product, Engineering, and Operations.

Requirements

• Demonstrate clear communication and ask clarifying questions with precision.
• Great listener, acting as the voice of the customer to internal stakeholders.
• Problem solver who thrives at solving complex challenges with innovative solutions.
• Eager to improve processes and workflows to enhance efficiency.
• Detail-oriented and technically proficient.
• Data-driven, using metrics and analytics to inform decisions.
• Adaptable to changes in a fast-paced, evolving environment.
• Enjoys coaching and sees every teaching moment as an opportunity.

Benefits

• Time to do things the right way with an emphasis on high-quality work.
• Opportunity to sell a product that prospects and customers are excited about.
• Competitive compensation offered.
• 10-year exercise window for stock options.
• Unlimited PTO with four weeks recommended per year.
• Twelve weeks of fully paid family leave in the US.
• Generous equipment, software, and office furniture budget.
• $100/month education budget with more expensive items covered with manager approval.