[Hiring] Staff Technical Program Manager @Upbound

Role Description

Upbound is seeking a Staff Technical Program Manager to join our Customer Experience organization. This is a senior individual contributor role serving our Strategic segment — Upbound's most complex, highest-value enterprise accounts, including Fortune 2000 companies deploying Crossplane-powered infrastructure control planes at scale.

This is not a project coordinator position. We are looking for a deeply experienced program leader who has navigated large enterprise organizations, earned the trust of VP- and C-suite stakeholders, and obsesses over the operational details that determine whether a complex technical program succeeds or stalls. You bring a builder's mindset — actively using AI tooling to automate program workflows, scale your impact across accounts, and help define what a world-class post-sales TPM function looks like.

• Enterprise Program Leadership
  • Own the end-to-end post-sale engagement + account planning program for a portfolio of Fortune 2000 strategic accounts: From implementation kickoff through adoption, value realization, and renewal readiness.
  • Design and maintain rigorous program governance: project plans, RAID logs, milestone tracking, and executive status reporting tailored to complex enterprise environments.
  • Proactively surface risks, drive escalation paths, and resolve blockers before they become program-threatening — keeping meticulous documentation that Fortune 2000 stakeholders expect.
• Executive Stakeholder Management
  • Serve as the senior post-sale point of contact for VP- and C-suite stakeholders, including VP Engineering, CTO, and VP Platform Engineering personas at large enterprise accounts.
  • Lead Executive Business Reviews, onsite COE initiatives, and program health check-ins. Translate infrastructure progress into business outcomes, risk posture, and ROI narratives.
  • Navigate the organizational complexity of large enterprises: competing priorities, multiple business units, and shifting stakeholder maps — while keeping programs on track.
  • Partner with Account Executives on renewal and expansion motions, providing executive relationship insights and program health signals to support commercial strategy.
• Technical Collaboration & AI-Powered Operations
  • Excited about actively leveraging AI tools to scale your impact: automating status reports, generating meeting summaries, building reusable program templates, and surfacing account health signals.
  • Engage credibly with deeply technical audiences: platform engineers, SREs, and architects empowered to translate technical program status into clear executive and business narratives.
  • Help define the TPM operating model at Upbound! As an early hire, you will have significant influence over the processes, playbooks, and tooling that future TPMs inherit.

Qualifications

• 10+ years in Technical Program Management or post-sales technical delivery, with meaningful experience supporting Fortune 2000 or equivalent enterprise customers.
• Demonstrated track record managing large-scale, complex technical programs in infrastructure, cloud, or developer tooling environments.
• Executive-level communication skills — you write with precision, present with confidence, and earn trust with senior technical and business leaders quickly.
• Extreme attention to detail: you catch what others miss, your documentation is always current, and you hold yourself and others to a high standard of rigor.
• Technical fluency sufficient to engage credibly with platform engineers and architects on cloud infrastructure, Kubernetes, and DevOps workflows.
• Active user of AI tooling — you are already using LLMs and automation to make yourself more effective, and you want to push this further.
• Comfortable operating in ambiguity as an early member of a function being built from scratch.

Requirements

• Familiarity with Crossplane, Kubernetes, or cloud-native infrastructure platforms (AWS, GCP, Azure).
• Experience at an infrastructure software company or developer tools startup serving enterprise customers.
• PMP, PgMP, or equivalent program management certification.
• Experience implementing and/or using project and account management software.

Benefits

• At Upbound, you’ll help shape the systems and strategies that drive predictable, scalable growth in a product-led company embracing usage-based models.
• If you're excited to build from the ground up, work with cutting-edge cloud technologies, and directly impact how revenue is generated and scaled—this is your seat at the table.