[Hiring] Staff Strategic Operations Program Manager @Mercury

Role Description

The Staff Strategic Operations Program Manager for Go-to-Market (“GTM”) at Mercury is responsible for owning the whole program end to end, embedded with GTM leadership.

• Own the program:
  • Build and run the integrated plan for the GTM Engine across Growth Product, Growth Marketing, Revenue, and GTM Data: milestones, dependencies, critical path, and the handoffs between teams that no single team owns.
  • Keep a living RAID log and decision log with clear owners. When a data signal slips and a campaign depends on it, you know first and arrive with options.
• Drive decisions:
  • Drive decisions through ambiguity: clarify ownership, force tradeoffs into the open, and use productive conflict to get to the right answer.
  • Prepare GTM Review so leaders spend their time deciding rather than reconstructing status.
• Build the operating system:
  • Design the planning cycles, reviews, and launch-readiness checks that let four teams work the same customer at the same time.
  • Make the engine legible: dashboards, written updates, and a single source of truth that a marketer, a sales leader, and a data scientist can all read.
  • Build automation and agentic flows to run programs with efficiency and high quality.

Qualifications

• 7+ years running cross-functional programs, ideally in B2B SaaS or fintech.
• GTM systems fluency: experience working inside a CRM, lifecycle, CDP, or attribution stack (Salesforce, Customer.io, Segment, or equivalents).
• Structured thinking: ability to take disparate inputs and turn them into one picture of what is happening and what needs deciding.
• Strong structured communication.
• Bias to action: proactive in picking up unowned next steps and addressing ambiguity.
• Low ego: comfortable in a behind-the-scenes role.
• AI fluency: experience in automating work and demonstrating before and after results.

Benefits

• Total rewards package includes base salary, equity (stock options/RSUs), and benefits.
• Highly competitive salary and equity ranges within the SaaS and fintech industry, updated regularly using reliable compensation survey data.
• Target new hire base salary ranges for this role:
  • US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $199,900 — $249,900 USD.
  • US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $179,900 — $224,900 USD.
  • Canadian employees (any location): $189,000 — $236,200 CAD.

Company Description

Mercury builds the financial stack for ambitious businesses: banking, cards, payments, credit, and the financial workflows that run on top of them. Our go-to-market organization spans Revenue, Marketing, Growth Product, and GTM Data, more than 200 people who acquire customers and help them use more of Mercury.