[Hiring] Sr. Program Manager II- Key Accounts @Avantor

Role Description

In this role, you will report to the Territory Area Manager and will work closely with the Avantor’s Advanced Laboratory Services professionals to serve our customers by performing customized, mission-based lab work and research protocols that help return time back to science.

Qualifications

• Bachelor’s degree required; advanced degree in Business, IT, or related field preferred.
• Experience in Bio/Pharma industry required.
• 8–10 years of experience in project management, customer success, or business process consulting.
• Proven track record of managing complex, multi-stakeholder projects in a customer-facing role.
• Strong analytical, communication, and presentation skills.
• Proficiency in Microsoft Office and project management tools.
• Understanding of change management and laboratory/technology implementation challenges.
• Willingness to travel domestically up to 50%; international travel may be required.

Requirements

• Familiarity with global operations and standardization across regions.
• Background in consulting, implementation, or enterprise account management.
• Ability to manage multiple priorities with minimal supervision.
• Creative problem-solving and results-driven leadership.

Benefits

• Comprehensive Medical, Dental, and Vision coverage.
• Wellness programs.
• Eligible for medical coverage starting Day 1.
• Paid Time Off (PTO).
• Company-paid holidays.
• Choice holidays.
• Flexible Spending Account (FSA) and Health Savings Account (HSA).
• Commuter benefits.
• 401(k) retirement plan.
• Tuition assistance.
• Employee Stock Purchase Plan discount.

Company Description

Avantor’s Advanced Laboratory Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support.

How you will thrive and create an impact

• Lead end-to-end implementation of key account projects, ensuring alignment with global standards and customer expectations.
• Develop and manage detailed project plans, timelines, and deliverables across multiple workstreams.
• Coordinate cross-functional teams, including Site Services, Digital Solutions, and Business Process Consultants.
• Manage customer expectations and ensure timely execution and quality outcomes.
• Serve as the primary point of contact for strategic customers during implementation phases.
• Build strong relationships with customer stakeholders to understand goals, pain points, and success metrics.
• Ensure customer satisfaction through consistent communication, transparency, and delivery of promised value.
• Support the commercialization and implementation of Avantor Services tailored to customer needs.
• Demonstrate and propose digital tools and platforms to drive customer value and process improvements.
• Apply lean and process improvement methodologies to enhance customer operations.
• Define and implement global standards for project execution, documentation, and reporting.
• Promote best practices in lean methodology, process improvement, and digital solutions.
• Mentor internal teams on standardized tools and approaches to ensure consistency across regions and accounts.