[Hiring] Sr Program Manager I - Implementation @Alkami Technology

Role Description

The New Logo Implementation organization at Alkami is responsible for managing client projects and taking them live on the Alkami platform for the first time. This role supports Alkami by ensuring that all projects are delivered within their planned scope, schedule, and budget, with a relentless focus on the customer as the North Star. Reporting to the Manager of Implementation Services within the Customer Experience Group (CXG), the individual in this role will collaborate with internal teams and clients to ensure product implementations are seamlessly supported and that every interaction enhances the customer’s journey.

In addition, this role is responsible for establishing & managing program & project schedules, working with functional (feature/ product) project managers, coordinating Jira tickets, providing reporting, collecting customer settings for configurations, validating configuration settings, managing gap items, and in general helping deliver product implementations for Alkami’s customers.

With the client’s success as the top priority, the Strategic Program Manager operates at a strategic level, determining methods and procedures for new assignments and adapting complex evaluation techniques to achieve business objectives. This role frequently collaborates with senior leaders, cross functional teams, and external stakeholders to align project outcomes with business goals, delivering results that consistently exceed client expectations.

Qualifications

• Experience in the FinTech or SaaS industry, leading projects related to digital banking.
• Proven ability to manage complex project & programs and maintain a portfolio, with a strong focus on executing within scope, schedule, and budget.
• Excellent written and verbal communication skills, with the ability to clearly convey project updates and risks to stakeholders.
• Experienced in utilizing project management tools such as Microsoft Project, Jira, Smartsheet, and Confluence.
• Strong problem-solving skills and the ability to make sound decisions in high-pressure situations.
• Exceptional organizational and time management abilities, with great attention to detail.
• Capable of working independently with minimal direction while excelling in a collaborative, team oriented environment.
• Experienced in managing project tickets, backlogs, and client-reported issues.
• Proficient with Microsoft Office Suite, including Excel, and Word, as well as Google Suite tools such as Calendar, Mail, Docs, Sheets, Slides, and Meet. Also adept at using communication tools like Slack, Microsoft Teams, and Zoom.
• Proven leadership experience in managing large-scale, complex projects and programs.
• Experience managing tickets and prioritizing a backlog.
• Ability to take a process and work with management to suggest modifications focusing on client satisfaction and efficiency.

Requirements

• Sufficient familiarity with project management principles and terminology, enabling effective communication and collaboration.
• Ability to perform project management tasks autonomously in standard situations.
• Microsoft Office Suite, including MS Project, Excel, and Word, as well as Google Suite tools, Slack, Microsoft Teams, and Zoom.
• Excellent organizational and time management skills.
• Excellent problem solving and decision making skills.
• Ability to perform successfully in a high pressure, fast-paced working environment.
• Ability to work independently with minimal direction.
• Knowledge and experience with project management methodologies and tools.
• Strong financial acumen and experience managing project budgets and financial performance.
• Stakeholder management skills, with the ability to build and maintain relationships at all levels of the organization.

Benefits

• Remote-first environment.
• Unlimited paid time off.
• 401(k) with employer match.
• Diverse and inclusive culture.

Salary

The salary range for this position is: $142,000 - $158,000

Company Description

Alkami is the digital sales and service platform provider for U.S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data and marketing—each solution can stand alone, but together they deliver more—to help institutions onboard, engage, and grow relationships.

Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others).