[Hiring] Sr. Manager, Provider Network Operations @Carrot

Role Description

As Manager, Provider Network Operations, Global Clinical Operations, you will oversee the strategic growth of our provider networks and operations in the U.S. and Canada. In this role you will partner with operational, product, legal, and client-service teams to support department and company-wide growth and OKRs to manage our provider networks.

• Owns end to end operations and expansions for our provider networks in the US & Canada, including but not limited to fertility, pregnancy, doulas, menopause, and low-testosterone.
• Deeply understand and elevate Carrot’s strategic positioning within the US & Canada healthcare and provider ecosystems across all of Carrot’s fertility and family-forming programs.
• Define and deliver on KPIs related to provider network operations response including establishing goals, methodology on measurement/tracking, and execution.
• Lead, coach, and develop a team of individual contributors. This includes capacity and resource planning alignment, budget allocation & management, and coaching and support of direct reports.
• Continue to build and scale our provider networks including provider criteria, audits, database management, and ensure network operations are meeting internal goals.
• Collaborate with other Global Clinical Operations team members and consultants, as well as with cross-functional partners across member and customer service teams to deliver on departmental and company-wide goals.

Qualifications

• Bachelor’s degree
• 5+ years of professional experience in provider network operations, healthcare operations, or clinical operations.
• 3+ years of people management experience.
• Ability to manage and grow large scale networks including vetting and auditing processes
• Experience building, developing, and leading operationally-focused teams
• Strong organizational and program management skills

Preferred Qualifications

• Comfortability with coaching employees and providing feedback as needed
• Experience in healthcare operations, provider programs, or networks/agencies
• Comfortable with ambiguity in fluid, fast-paced situations
• Incredible attention to detail and ability to context switch with ease
• A supportive team player who loves to engage with others across cultural, functional and geographic lines.
• Global awareness and cultural sensitivity with an interest in working in a diverse and inclusive environment.
• Excellent communication and organization skills. The ability to explain complex concepts in a simple way and provide high level summaries and drill downs to the details, when necessary.

Compensation

Carrot offers a holistic Total Rewards package designed to support our employees in all aspects of their life inside and outside of work, including health and wellness benefits, retirement savings plans, short- and long-term incentives, parental leave, family-forming assistance, and a competitive compensation package. The starting base salary for this position will range from [ listed salary ]. Actual compensation may vary from posted base salary depending on your confirmed job-related skills and experience.

Fraud and Security Notice

Please note that all communication regarding job opportunities at Carrot will come exclusively from an @get-carrot.com email address. If you receive messages from any other domain, please disregard them and report the incident to: [email protected]

Why Carrot?

Carrot has received national and international recognition for its pioneering work, including Fast Company's Most Innovative Companies and World Changing Ideas, Inc. Power Partners, and Modern Healthcare’s Innovators. Carrot’s global workforce has been acknowledged with several accolades, including Fortune’s Best Workplaces in Healthcare, Great Place to Work, and Age-Friendly Employer certifications. Carrot is regularly featured in media reporting on issues related to the future of work, women in leadership, and healthcare innovation, including MSNBC, The Economist, Bloomberg, The Wall Street Journal, CNBC, National Public Radio, Harvard Business Review, and more. Learn more at carrotfertility.com.