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Project Management
Sr. Manager, Business Operations
@Hims And Hers
[Hiring] Sr. Manager, Business Operations @Hims And Hers
Mar 24, 2025 - Hims And Hers is hiring a remote Sr. Manager, Business Operations. 💸 Salary: competitive salary & equity compensation. 📍Location: USA.
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Role Description
We are looking for an experienced senior manager who will lead, coach and develop members of the Care Operations/Business Operations team to deliver on key operational initiatives. Reporting to the Director of Business Operations, Care Operations, you will help drive strategy, including determining and uncovering opportunities for improvement, and then develop effective and scalable operational processes to ensure a world-class experience for both patients & providers. This role is highly collaborative and cross-functional.
- Work closely with the Care Operations leadership team to scope, manage, and execute upon key business initiatives for Hims & Hers.
- Identify issues, develop hypotheses, and execute in-depth analyses to translate data into meaningful insights and make recommendations to the Care Operations leadership team based on your findings.
- Manage a team of 2-5 operations analysts/associates to understand, identify, and execute on key business improvement opportunities.
- Turn recommendations to results by executing on action plans and project managing initiatives to completion.
- Continuously develop and refine processes to streamline work for the Telemedicine team and cross-functional partners.
- Partner with Data Analysts to perform exploratory analysis & in-depth research on data to help uncover high impact opportunities to improve business KPIs.
- Partner with the Medical Affairs team to tackle strategic projects to improve the patient experience, clinical quality, medical compliance, and patient safety.
- Partner with Product (EMR) to ensure that providers are able to consistently improve efficiency and consistency while maintaining a high level of clinical quality.
- Challenge status quo: Initiate and debate key strategic topics and opportunities from your team’s work, and drive bold high-impact decisions.
- Manage vendor relationships, as necessary.
- Be an extraordinary team member: Low ego, high humility, coaching-mindset, and partnership oriented.
Qualifications
- 7+ years of experience leading operations and/or customer success, preferably at a high-growth, complex business.
- 3+ years of experience hiring, managing, and developing high performing cross-functional teams.
- Success in analytical and operations roles within a rapidly growing company: Ability to balance data-driven quantitative and qualitative inputs for rapid decision-making and execution.
- Deep interest in research and data analysis, with a proven track record of drawing actionable insights from data, such as Excel or Looker (or other equivalent platforms).
- Outstanding written and verbal communication across varied stakeholders, both technical and non-technical.
- Ability to problem solve with minimal guidance and bias for action in a fast-paced, high-growth, and cross-functional environment.
- Ability to drive projects forward in an environment that could lean ambiguous.
- BS/BA degree; advanced degree a plus.
Benefits
- Competitive salary & equity compensation for full-time roles.
- Unlimited PTO, company holidays, and quarterly mental health days.
- Comprehensive health benefits including medical, dental & vision, and parental leave.
- Employee Stock Purchase Program (ESPP).
- 401k benefits with employer matching contribution.
- Offsite team retreats.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Project Management
Project Management
|
Salary
💸
competitive salary & equity compensation
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 24, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
