[Hiring] Sr. Implementation Project Manager @Bamboo Health

Role Description

We are seeking a Senior Implementation Project Manager to serve as a high-impact individual contributor, leading complex, client-facing implementations within the behavioral health space. Candidates must bring direct experience in behavioral health technology implementations and/or clinical or operational behavioral health environments.

This role calls for a confident, consultative leader who actively engages both clients and internal stakeholders, drives accountability across cross-functional teams, and successfully leads complex, high-visibility implementations. This is not a passive task management role; the ideal candidate demonstrates strong executive presence, strategic thinking, and the ability to operate at both a high level and in the details of execution. They remain effective under pressure while ensuring progress and alignment across all workstreams. While the role involves coordinating people and initiatives, it does not include direct people management.

What You’ll Do

• Independently lead end-to-end implementation of Bamboo Health solutions, owning project outcomes across scope, timeline, quality, and client satisfaction with minimal day-to-day oversight.
• Serve as a commanding yet consultative project leader, actively engaging clients and internal stakeholders to drive alignment, informed decision-making, and execution momentum.
• Coordinate and influence cross-functional teams (product, engineering, operations, client stakeholders), driving accountability through clear expectations and follow-through rather than formal authority.
• Own external-facing client engagement, including executive-level status updates, governance forums, escalation facilitation, and alignment on priorities and tradeoffs.
• Lead complex, high-visibility implementations, demonstrating sound judgment and composure in high-pressure situations with executive exposure.
• Establish strong project foundations by developing project structure, governance models, delivery plans, and documentation standards, particularly for new products or net-new client implementations.
• Balance strategic context with hands-on delivery, regularly diving into execution details to identify risks, remove blockers, and maintain momentum.
• Proactively identify risks, dependencies, and constraints; drive resolution through partnership, influence, and thoughtful escalation when appropriate.
• Hold internal and external stakeholders accountable for commitments and milestones through disciplined tracking, transparent communication, and consistent follow-through.
• Manage multiple concurrent projects or workstreams, prioritizing effectively to ensure high-quality execution across competing demands.
• Use project management tools, metrics, and reporting to assess project health, communicate progress, and support timely decision-making.
• Identify opportunities within assigned projects to improve implementation effectiveness, structure, and client experience.
• Explore opportunities to enhance workflows through AI or automation tools (e.g., document summarization, task routing, or data parsing).

What Success Looks Like…

• In 3 months: Rapidly ramp through onboarding and develop a strong understanding of Bamboo Health's behavioral health solutions and delivery approach.
• Gain functional fluency with the Bamboo Intelligence Hub, including OpenBeds, Crisis, Treatment Connection, and Bed Availability.
• Build trusted relationships with cross-functional internal teams and key client stakeholders.
• Assume ownership of external client communication, including executive-facing updates and governance forums.
• Begin incorporating AI-supported tools into your day-to-day work—whether through analysis, documentation, or task management.
• In 6 months: Independently lead complex, cross-functional implementations from kickoff through launch.
• Influence improvements to project structure, execution discipline, and delivery consistency.
• Demonstrate a solid understanding of Bamboo Health's overall business strategy, and competitive positioning within the market.
• Confidently lead and take full accountability for the successful execution of complex, cross-functional projects-from initial kickoff through to final launch-ensuring alignment, transparency, and customer satisfaction throughout the process.
• Proactively uncover opportunities to optimize processes and take the lead in driving impactful improvements that enhance operational efficiency across the organization, elevate the client experience, and strengthen product delivery.
• Demonstrate confidence in managing complex, high-visibility projects with competing priorities.
• In 12 months: Demonstrate full ownership of high-impact strategic implementations, driving measurable customer outcomes and business growth through disciplined execution and accountability.
• Serve as an individual contributor role model for structured execution, accountability, and consultative leadership.

Qualifications

• A bachelor's degree in a relevant field of study.
• 8+ years of experience in project or implementation management within complex, matrixed environments.
• 2–4 years leading cross-functional initiatives with successful, multi-stakeholder coordination.
• PMP certification required.
• Direct experience in behavioral health technology implementations and/or clinical/operational behavioral health settings.
• Proven success leading client-facing, executive-visible projects.
• Experience deploying or implementing new products or net-new solutions.
• Hands-on experience in customer-facing roles and deploying healthcare software/hardware solutions.
• Familiarity with government RFP processes, including proposal development and compliance (preferred).
• Comfort leading complex discussions, managing conflict, and driving alignment.
• Excellent written, verbal, and presentation skills.
• Proven ability to build project structure where none exists.
• Experience using project management and delivery tools (Salesforce, Jira, Confluence).
• Skilled in defining success metrics, maintaining documentation, and tracking delivery performance.
• Extremely organized with strong attention to detail.
• Able to manage multiple initiatives simultaneously with consistent quality.
• Calm, decisive, and execution-focused under pressure.
• Comfort using or learning AI-supported tools (e.g., ChatGPT, CoPilot, or role-specific tools) to improve daily workflows.
• A forward-thinking, curious mindset with an openness to experimenting with new technologies.
• Strong analytical and problem-solving skills, with sound judgment and creativity in designing solutions.
• Proven ability to thrive in fast-paced, high-growth, and rapidly evolving environments.
• Ability to work effectively in a remote-first environment, ensuring high-quality virtual interactions with minimal distractions.
• The ability to travel periodically or frequently for work.

Benefits

• Join one of the most innovative healthcare technology companies in the country.
• Have the autonomy to build something with an enthusiastically supportive team.
• Learn from working at the highest levels and on the most strategic priorities of the company, including from world-class investors and advisors.
• Receive competitive compensation including health, dental, vision and other benefits.