[Hiring] Sr. Implementation Manager @WellDyne

Role Description

The Sr. Implementation Project Manager is responsible for oversight of HealthDyne’s client implementations, change management related to such services, and coordination of internal operational functions. Services include a variety of prescription benefit management programs as well as mail order and specialty pharmacy services. The position may require travel from time to time. This position requires great attention to detail, superior communication skills, time management skills, knowledge of pharmacy processes and procedures, and the ability to lead and develop staff. The goal of each implementation is to meet and exceed client expectations for an incredible service experience with HealthDyne.

Essential Duties and Responsibilities

• Responsible for the successful onboarding of large complex clients with unique service requirements.
• Program Level Project Management leadership.
• Serve as primary Implementation operations contact for strategic partners.
• Support Sales and attend finalist meetings.
• Serve as Project Manager for key strategic clients/partner implementations and strategic initiatives.
• Expert in project management with consideration of HealthDyne’s operational processes and procedures to facilitate successful implementation of HealthDyne’s services.
• Provides Sales and Client Service support which includes direct contact with customers and/or customer representatives.
• Project execution in compliance with contractual requirements.
• Oversees implementations, creates/maintains detailed project plans, facilitates requirements gathering sessions, project status meetings, and reports overall project health throughout the organization.
• Facilitates interdepartmental relations and communication as it specifically relates to managed accounts including Finance, IT, Mail Pharmacy Operations, Specialty Pharmacy Operations, Hub Services, and other departments as needed.
• Facilitate/lead development and documentation of Standard Implementation Procedures.
• Produces objective reporting to the HealthDyne leadership team, regarding critical path items, opportunities, and overall customer standing.
• Can apply communication principles and appropriate positioning of information to deliver to various client types.
• Execute post-implementation improvement initiatives, new process development to mitigate risks for future implementations.

Qualifications

• This position requires a college four-year degree or a minimum of 5 years' experience in client services or project management.
• Experience working in Pharmacy Operations/Technology and/or project management work history.
• Requires ongoing learning in the pharmacy industry and continuous product knowledge development in the areas of PBM, pharmacy practices, company-specific product offerings, pricing components, and company capabilities and limitations.

Knowledge, Skills, and Abilities

• Ability to manage multiple projects to successful and timely conclusion, including measurement of milestones, alerting project participants to outliers and project status updates.
• Able to communicate internally and externally with all levels of people in a manner which illustrates superior professionalism.
• Ability to prepare for, lead and direct meetings, both internally and externally, with various group sizes.
• Relationship focused, with excellent interpersonal skills for dealing with clients, peers, other departments, and senior management.
• Excellent written communication and documentation skills.
• Advanced project planning skills with attention to detail, with the ability to prioritize and meet deadlines.
• Must have the ability to use logical methods to address problems and develop effective solutions, ensuring customer expectations are met or exceeded.
• Must have ability to view processes and suggest change in order to create or maintain the most efficient, timely and accurate delivery.
• Ability to analyze, interpret and organize information in a clear and concise manner.
• Must have expert level knowledge of all desktop computer applications such as MS Office, including Outlook, Word, Excel, and PowerPoint. Salesforce.com knowledge is beneficial.
• Ability to adapt and be flexible in a variety of situations.
• Ability to multitask and possess excellent time management skills.
• Must be able to work independently as well as support, contribute to, and lead teams.
• Other duties as assigned.

Work Environment / Physical Demands

This position is in a typical office environment which requires prolonged sitting in front of a computer. Requires hand-eye coordination and manual dexterity sufficient to operate standard office equipment including operation of standard computer and phone equipment. May have occasional high stress when dealing with customers/clients. Some travel may be required.

EOE M/F/D/V