[Hiring] Implementation Manager @AssistIQ

Role Description

In the role of Implementation Manager, you’ll deploy AssistIQ’s software across various surgical suites and procedural areas in hospitals across North America. Your ultimate goal is to make it easy for our customers to adopt and implement our solution.

• Generate learning and leverage best practices to support the development of a scalable implementation model.
• Work in a fast-paced entrepreneurial environment, juggling responsibilities in parallel.
• Anticipate and identify operational risks and mitigations.
• Balance product and customer priorities while building strong customer relationships.
• Comfortably move between clinical teams (e.g. nurses, physicians) and administrative stakeholders (e.g. finance, procurement).
• Demonstrate teamwork, professionalism, confidentiality, project management, understanding of software products, and communication.
• Adapt to the dynamic nature of startup life with evolving priorities.

Responsibilities

• Plan and execute product implementation at customer locations from discovery to live deployment, including:
• Building and maintaining positive relationships with product end users and communicating effectively with key stakeholders.
• Completing on-site customer discovery meetings and product demos to understand customer needs and opportunities.
• Identifying product gaps, customer, and internal risks to product implementation.
• Partnering with the internal Product team to outline customer needs.
• Completing on-site training for end users and ensuring end user acceptance.
• Communicating with various customer stakeholders with project updates throughout the implementation process.
• Identifying and escalating potential risks to the implementation scope or timeline in a timely manner.
• Ensuring smooth transition to customer success team post go-live.
• Ensuring internal and external visibility into implementation progress and milestones for the customer through reporting and stakeholder meetings.
• Conduct user acceptance testing post go-live with end users and communicate product feedback for improvements.
• Continuously improve implementation processes, including:
• Evolving training materials for superusers and other clinical teams, striving for standardization and scalability.
• Refining implementation playbook and processes, leveraging feedback from customers.
• Drive product improvements and expansion opportunities:
• Partner with the product team to improve product post go-live by gathering and delivering product feedback.
• Understand the strategic impact of any requested/required features.
• Led software and/or hardware implementations, ideally in healthcare IT.
• Manage key project stakeholder relationships and provide tracking and updates to the internal team and customer operational stakeholders.
• Provide support during pre and post go-live and create successful transitions to customer success teams.
• Demonstrate capability for problem-solving, prioritization, and project management.
• Exhibit excellent interpersonal skills and strong communication (verbal, presentation, written) and time management skills.
• Possess a current driver’s license.
• 55%+ travel required.

Requirements

• Experience in Surgical ORs or procedure rooms is an asset but not required.
• Demonstrated capability for problem-solving, prioritization, and project management.
• Excellent interpersonal skills.
• Ability to synthesize information, think quickly, and drive changes.
• Strong communication (verbal, presentation, written) and time management skills.
• A current driver’s license.
• 55%+ travel required.

Benefits

• Health insurance.
• 3 weeks of vacation.
• 10 sick days.
• Flexible work hours.
• Top of class culture.

Company Description

At AssistIQ we are dedicated to creating a more efficient and transparent healthcare supply chain by fixing one of the core problems - providers lack accurate data and insights on their supply and implant usage. Our AI-driven software solution provides highly accurate, seamless capture of supply and implant usage in real-time, and generates actionable insights to healthcare systems, enabling better revenue capture and reduced waste, ultimately leading to better value of care and better outcomes for patients.