[Hiring] Social Impact Program Manager @Visit.org

Role Description

Visit.org is seeking a passionate and driven Social Impact Program Manager, Enterprise Accounts, remote-based in Seattle, WA., to join our team. In this role, you’ll support our largest clients by delivering impactful, well-executed volunteer experiences. Combining customer success, event coordination, and partner management, you’ll help bring large-scale social impact programs to life from planning logistics to enhancing the participant experience.

The ideal candidate is empathetic, solutions-oriented, and thrives in a fast-paced, mission-driven tech environment with a builder’s mindset.

Responsibilities

• Serve as a day-to-day point of contact for enterprise clients, ensuring smooth onboarding, regular engagement, and ongoing satisfaction.
• Track account health by monitoring engagement, surfacing risks, and flagging opportunities for expansion.
• Contribute to renewal and expansion efforts by preparing usage reports, collecting impact data, and supporting proposal development.
• Plan and coordinate large-scale volunteer events - logistics, timelines, registrations, materials, and internal and stakeholder management.
• Ensure successful day-of execution: collaborate with the Events & Logistics team to ensure proper space setup, check-in, coordinating with facilities/security, and ensuring seamless flow for participants.
• Maintain planning trackers and calendars to keep internal and external teams aligned.
• Track and report key program metrics: # of events, volunteer participation, cost per head, satisfaction scores, and social impact.
• Maintain internal documentation, including SOPs, best practices, and planning templates.
• Help identify trends and make recommendations to improve the scale, efficiency, and impact of future events.

Qualifications

• 3+ years of experience in customer success, account management support, or operations.
• Experience using Salesforce to improve efficiency across operations.
• Comfortable and confident in client-facing communications.
• Strong attention to detail and superior organizational skills.
• Ability to multitask and prioritize to manage multiple projects on tight timelines.
• Candidate would ideally be located in Washington.
• Experience working in a fast-paced startup environment.
• Passion for our mission and the desire to make an impact in the world through technology.

Benefits

• Health, Dental, and Vision.
• Unlimited PTO + Holiday + Birthday off!
• Unlimited Social Impact Time Off (SITO)!
• A company-wide annual paid holiday break between Christmas and New Year’s Eve to rest and recharge.
• Competitive salary.
• Mission-aligned company events/volunteering.
• Inclusive, exciting start-up culture.
• Accelerated career & personal growth.
• Culture Club and more!

Salary

Salary range $75,000 to $90,000 DOE; however, base pay offered may vary depending on job-related knowledge, skills, and experience. A range of benefits may include equity, healthcare benefits, and paid time off may be provided as part of the compensation package.