[Hiring] ServiceNow Technical Project Manager @Aptive

Role Description

The ServiceNow Technical Project Manager at Aptive Resources LLC supports the Department of Veterans Affairs (VA) Electronic Health Record Modernization (EHRM) program and the CPMO Data Analytics and Insights team. This role leads ServiceNow enhancements, sustainment, integrations, and reporting supporting the Tiered Hub Process and enterprise issue resolution.

The role combines technical project management, senior business analysis, and Agile leadership with practical ServiceNow solution design and configuration expertise. Working with government leads, developers, architects, QA, analytics teams, and field stakeholders, the Technical PM translates business and policy requirements into functional solutions and manages delivery from requirements through deployment, adoption, and operational support.

Qualifications

• Bachelor’s degree in Business Administration, Management, Computer Science, Information Systems, Engineering, Healthcare IT, Project Management, or a related discipline; equivalent education and experience may be considered where permitted by the applicable labor category, contract, and customer requirements.
• At least 5 years in enterprise IT delivery, technical project management, business analysis, or Agile team leadership, including at least 3 years supporting ServiceNow implementation, enhancement, or sustainment.
• Practical experience with ServiceNow functional solution design and configuration, request and incident lifecycles, workflow automation, self-service capabilities, data models, and access controls.
• Demonstrated experience leading requirements definition, backlog refinement, development coordination, QA/UAT, deployment, stabilization, and ongoing support.
• Proficiency with Jira and Agile/Scrum delivery, including team coaching, story development, acceptance criteria, sprint reviews, and release planning.
• Ability to translate business questions into reporting requirements and measurable KPIs, assess data quality and dashboard accuracy.
• Experience coordinating technology delivery in a regulated environment.
• U.S. citizenship and ability to obtain and maintain required VA suitability and system access, including Public Trust requirements.

Requirements

• Coordinate API requirements, architecture reviews, service-account provisioning, access approvals, development, testing, and documentation.
• Manage delivery of ServiceNow-native reports, dashboards, KPIs, and Performance Analytics enhancements.
• Coordinate QA, user acceptance testing, regression testing, defect triage, release documentation, and deployment readiness.
• Coordinate maintenance, user and assignment-group updates, routing changes, and support requests.
• Coordinate VA OIT architecture, security, change, and deployment reviews.

Benefits

• Direct experience supporting VA ServiceNow, EHRM, CPMO, or federal healthcare programs.
• Experience delivering ServiceNow solutions across ITSM and related capabilities.
• Experience with ServiceNow-native reporting and Performance Analytics, Power BI, data integrations, and operational measures.
• Experience supporting the Tiered Hub Process, facility deployments, field engagement, end-user training, and distributed Agile teams.
• ServiceNow Certified System Administrator (CSA), PMI Agile Certified Practitioner (PMI-ACP), Professional Scrum Master I (PSM I), PMP, CAD, or relevant SAFe credentials.
• Familiarity with generative AI, large language models, and agentic workflows.
• Current VA access and experience navigating VA onboarding and access processes.

Physical Requirements

While performing the duties of this job, the employee is regularly required to sit for extended periods, use a computer keyboard and mouse, and communicate verbally and in writing. The employee may occasionally need to stand, walk, bend, or lift up to 15 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.