[Hiring] ServiceNow Team Project Manager/Architect @TekSynap

Role Description

We are seeking a highly motivated and experienced ServiceNow Team Project Manager/Architect to join our team supporting the NOAA SBITS Contract in Silver Spring, MD. The ServiceNow Platform Project Manager / Architect is responsible for leading the planning, design, delivery, and governance of the ServiceNow platform in a federal environment. This role combines hands-on technical architecture with end-to-end project/program management and team leadership.

• Lead a blended development and administration team responsible for administering the platform and delivering full lifecycle development, operations, and maintenance (O&M) for custom ServiceNow applications.
• Ensure that ServiceNow solutions are secure, compliant, scalable, and aligned with federal agency mission and IT strategy.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field (or equivalent experience).
• 10+ years of experience in IT project management and/or solution delivery.
• 6+ years of hands-on experience working with ServiceNow in an enterprise environment.
• 4+ years in a technical architecture or lead role on the ServiceNow platform.
• 4+ years of experience leading development and/or administration teams supporting ServiceNow or similar platforms.

Requirements

• Strong understanding of ServiceNow architecture, data model, and core platform capabilities.
• Experience with major ServiceNow modules (e.g., ITSM plus at least one of ITOM, ITAM, HRSD, CSM, SecOps, IRM/GRC).
• Proficiency in ServiceNow configuration, workflows, business rules, catalog items, and integrations (REST/SOAP, MID Server).
• Experience managing custom ServiceNow application development and O&M, including scripting (e.g., JavaScript, Glide).
• Experience with CI/CD pipelines, update sets, and ServiceNow release management.
• Familiarity with modern integration patterns (APIs, web services, message queues) and common federal infrastructure environments.

Benefits

• Competitive benefits package including health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time, and holidays.

Company Description

TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well-planned information management environment.

• “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.