[Hiring] ServiceNow Scrum Master @CVS Health

Role Description

CVS Health is seeking a ServiceNow Scrum Master to join our Enterprise Service Management organization within Solutions Architecture & Infrastructure Platforms. The ServiceNow Scrum Master plays a critical role in enabling the successful delivery of ServiceNow products and platform capabilities by driving Agile excellence, facilitating collaboration, and fostering high-performing teams that deliver business value at scale.

As a ServiceNow Scrum Master, you will serve as the Agile leader for one or more ServiceNow product teams, guiding the execution of strategic initiatives across the ServiceNow platform. This role is responsible for:

• Facilitating Scrum ceremonies
• Managing sprint execution
• Removing delivery impediments
• Coaching teams on Agile best practices

The ServiceNow Scrum Master works closely with Product Owners, ServiceNow process owners, architects, developers, engagement managers, and business stakeholders to translate strategic priorities into actionable work plans. This individual serves as the primary point of coordination for sprint and release activities, ensuring alignment between business objectives, product roadmaps, and delivery commitments while maintaining visibility into progress, dependencies, risks, and outcomes.

In addition, the ServiceNow Scrum Master will drive continuous improvement initiatives by leveraging team performance metrics, velocity trends, burndown data, and delivery insights to identify opportunities for greater efficiency and effectiveness. The role is responsible for:

• Facilitating collaboration across cross-functional teams
• Managing RAID items
• Supporting release planning activities
• Helping teams navigate organizational change and competing priorities

Success in this role requires strong Agile expertise, servant leadership, stakeholder management, and the ability to influence without authority. The ideal candidate is a collaborative and data-driven ServiceNow Scrum Master who can:

• Coach teams toward self-organization
• Foster accountability and transparency
• Create an environment where teams can consistently deliver high-quality ServiceNow solutions that support enterprise business objectives

Location: Remote or Hybrid

Preferred: East Coast or Midwest candidates supporting EST/CST business hours.

Qualifications

• 5+ years serving as a Scrum Master supporting software development, platform engineering, or enterprise technology delivery teams utilizing Agile methodologies.
• 4+ years facilitating Agile delivery activities including sprint planning, backlog refinement, release planning, dependency management, stakeholder engagement, and continuous improvement initiatives.
• 3+ years supporting ServiceNow platform implementations, enhancements, or product delivery teams across enterprise environments.
• 2+ years leveraging Agile management tools such as Jira, Rally, Azure DevOps, or ServiceNow Agile Development to monitor team performance, delivery metrics, velocity, and sprint outcomes.
• 1+ year driving cross-functional collaboration, risk and impediment resolution, organizational change management, and delivery execution within a complex matrixed environment.

Requirements

• Certified Scrum Master (CSM), Professional Scrum Master (PSM), SAFe Scrum Master, SAFe Agilist, or comparable Agile certification.
• ServiceNow Certified System Administrator (CSA) or other ServiceNow platform certifications.
• Experience supporting scaled Agile delivery frameworks, Agile transformations, and multi-team delivery environments utilizing SAFe, LeSS, or related methodologies.
• Working knowledge of ServiceNow platform capabilities, application development lifecycles, enterprise service management processes, and ServiceNow Agile Development.
• Demonstrated ability to coach high-performing teams, facilitate organizational change, resolve complex delivery challenges, influence stakeholder decision-making, and drive continuous improvement through data-driven insights and team performance metrics.

Education

• Bachelor's degree in Computer Science, Information Technology, or equivalent work experience.

Benefits

• Comprehensive and competitive mix of pay and benefits.
• Medical, dental, and vision coverage.
• Paid time off.
• Retirement savings options.
• Wellness programs and other resources, based on eligibility.