[Hiring] ServiceNow Project Manager @Ahead

Role Description

The Project Manager is responsible for management of assigned technical projects. The Project Manager executes day-to-day management of assigned project segments. In addition, the Project Manager manages the group of projects as a whole, providing a single point of knowledge and control for the aggregate effort.

Roles and Responsibilities

• Guiding various project teams and Client organizations on how to use Agile/Scrum practices and values to delight AHEAD's Clients.
• Guides assigned project team on how to get the most of our self-organization.
• Guides assigned project teams on self-organizing to fill in the intentional gaps left in the Agile/Scrum frameworks.
• Assesses the Scrum maturity of the project team and organization and coaches the team to higher levels of maturity, at a pace that is sustainable and comfortable for the project team and Client organization.
• Removes impediments and/or guides the team to remove impediments by finding the right personnel to remove the impediment.
• Builds a trusting environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on healing and problem-solving.
• Facilitates getting work done without coercion, assigning, or dictating the work.
• Facilitates discussion, decision making, and conflict resolution.
• Assisting with internal and external communication, improving transparency, and radiating information.
• Supporting and educating the Product Sponsor, especially on grooming and maintaining the product backlog.
• Providing all support to the team using a servant leadership style whenever possible, and leading by example.
• Perform analysis of utilization of resources for projects in execution and measuring for future resource allocation needs.
• Establish and drive ongoing development and tracking of additional services revenue opportunities within the client’s environment.
• Understands client needs and matches them to relevant services or products; manages client expectations.
• Understands and communicates goals and critical success factors for the project; sells ideas persuasively and paces the communications properly.
• Plan and coordinate all aspects of technical projects from initiation through delivery.
• Ensure service delivery success and Client satisfaction through effective project management.
• Manage project initiation activities, which include the identification of contractual obligations, client needs and goals, existing situations, and necessary contacts.
• Develop, define, and execute project plans, project scope, activities, schedules, budgets, and deliverables.
• Identify needed resources for projects while defining and assigning major project roles.
• Coordinate activities and tasks among project team members, other internal departments, and client or vendor/subcontractor organizations as needed to meet project goals.
• Assign and monitor work of project team, providing technical and analytical support and direction.
• Interface with clients on technical matters as needed.
• Manage project risks, issues/problems, and activity progress to ensure project goals are achieved.
• Assist with problem resolution or risk mitigation as needed.
• Manage the integration of vendor/subcontractor tasks as well as track and review vendor/subcontractor deliverables, if appropriate for the project.
• Conduct project closure activities to formalize and communicate the project acceptance, handover documentation, and ongoing activities.
• Identify project management coordination process gaps or areas for improvement and recommend and implement solutions.
• Utilize Ahead systems (Salesforce, financial force, etc.) to maintain updated project information.

Qualifications

• PMP (Project Management Professional) certification is a requirement.
• Strong ability to independently manage medium to high risk, high complexity, and high client visibility projects.
• Knowledgeable of project management standards, processes, procedures, and guidelines using both Agile and Waterfall methodologies.
• Knowledgeable of industry project management best practices (i.e., Project Management Body of Knowledge - PMBOK).
• Knowledgeable of the company's products and services.
• Solid understanding of various types of IT project methodologies and life cycles.
• Excellent analysis, problem-solving, team, conflict management, and time management skills.
• Strong verbal and written communication skills.
• Possess advanced skills in the use of project management software.
• Demonstrate ability to manage project budgets and timelines.
• Must be adept with the use of negotiation techniques to reach agreement when there are widely differing viewpoints.
• Effectively facilitate interaction with executive level clients.
• Able to consistently set clear expectations, manage team performance, and build high morale among team members.
• Successfully maintain confidentiality and carry out assignments that are sensitive in nature.

Company Description