ServiceNow Project Manager @Ahead
Project Management
Salary unspecified
Remote Location
Employment Type full-time
Posted 6d ago

[Hiring] ServiceNow Project Manager @Ahead

6d ago - Ahead is hiring a remote ServiceNow Project Manager. πŸ’Έ Salary: unspecified πŸ“Location: India

Role Description

The Project Manager is responsible for management of assigned technical projects. The Project Manager executes day-to-day management of assigned project segments. In addition, the Project Manager manages the group of projects as a whole, providing a single point of knowledge and control for the aggregate effort.

Roles and Responsibilities

  • Guiding various project teams and Client organizations on how to use Agile/Scrum practices and values to delight AHEAD's Clients.
  • Guides assigned project team on how to get the most of our self-organization.
  • Guides assigned project teams on self-organizing to fill in the intentional gaps left in the Agile/Scrum frameworks.
  • Assesses the Scrum maturity of the project team and organization and coaches the team to higher levels of maturity, at a pace that is sustainable and comfortable for the project team and Client organization.
  • Removes impediments and/or guides the team to remove impediments by finding the right personnel to remove the impediment.
  • Builds a trusting environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on healing and problem-solving.
  • Facilitates getting work done without coercion, assigning, or dictating the work.
  • Facilitates discussion, decision making, and conflict resolution.
  • Assisting with internal and external communication, improving transparency, and radiating information.
  • Supporting and educating the Product Sponsor, especially on grooming and maintaining the product backlog.
  • Providing all support to the team using a servant leadership style whenever possible, and leading by example.
  • Perform analysis of utilization of resources for projects in execution and measuring for future resource allocation needs.
  • Establish and drive ongoing development and tracking of additional services revenue opportunities within the client’s environment.
  • Understands client needs and matches them to relevant services or products; manages client expectations.
  • Understands and communicates goals and critical success factors for the project; sells ideas persuasively and paces the communications properly.
  • Plan and coordinate all aspects of technical projects from initiation through delivery.
  • Ensure service delivery success and Client satisfaction through effective project management.
  • Manage project initiation activities, which include the identification of contractual obligations, client needs and goals, existing situations, and necessary contacts.
  • Develop, define, and execute project plans, project scope, activities, schedules, budgets, and deliverables.
  • Identify needed resources for projects while defining and assigning major project roles.
  • Coordinate activities and tasks among project team members, other internal departments, and client or vendor/subcontractor organizations as needed to meet project goals.
  • Assign and monitor work of project team, providing technical and analytical support and direction.
  • Interface with clients on technical matters as needed.
  • Manage project risks, issues/problems, and activity progress to ensure project goals are achieved.
  • Assist with problem resolution or risk mitigation as needed.
  • Manage the integration of vendor/subcontractor tasks as well as track and review vendor/subcontractor deliverables, if appropriate for the project.
  • Conduct project closure activities to formalize and communicate the project acceptance, handover documentation, and ongoing activities.
  • Identify project management coordination process gaps or areas for improvement and recommend and implement solutions.
  • Utilize Ahead systems (Salesforce, financial force, etc.) to maintain updated project information.

Qualifications

  • PMP (Project Management Professional) certification is a requirement.
  • Strong ability to independently manage medium to high risk, high complexity, and high client visibility projects.
  • Knowledgeable of project management standards, processes, procedures, and guidelines using both Agile and Waterfall methodologies.
  • Knowledgeable of industry project management best practices (i.e., Project Management Body of Knowledge - PMBOK).
  • Knowledgeable of the company's products and services.
  • Solid understanding of various types of IT project methodologies and life cycles.
  • Excellent analysis, problem-solving, team, conflict management, and time management skills.
  • Strong verbal and written communication skills.
  • Possess advanced skills in the use of project management software.
  • Demonstrate ability to manage project budgets and timelines.
  • Must be adept with the use of negotiation techniques to reach agreement when there are widely differing viewpoints.
  • Effectively facilitate interaction with executive level clients.
  • Able to consistently set clear expectations, manage team performance, and build high morale among team members.
  • Successfully maintain confidentiality and carry out assignments that are sensitive in nature.

Company Description

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ServiceNow Project Manager @Ahead
Project Management
Salary unspecified
Remote Location
Employment Type full-time
Posted 6d ago
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