[Hiring] Service Readiness Program Manager @Ursus

Role Description

The Post Sales Operations (PSO) group is seeking a highly skilled and motivated Service Readiness Program Manager to join the Service Planning & Strategy team. The Service Readiness Program Manager is responsible for supporting organizational operations and service readiness as the company launches new cutting-edge products. The ideal candidate is skilled at leading projects end-to-end, fostering cross-functional collaboration, and driving operational excellence in customer support and support readiness, as well as navigating complex project landscapes and driving continuous improvements across the organization.

• Lead end-to-end CS program management for NPIs and co-branded tactical roadmap initiatives, ensuring support ops are launch-ready.
• Build/maintain project plans, timelines, risk registers, and KPIs.
• Partner cross-functionally (CS, eng, PM, sales, partners) to align objectives and hold launch schedules.
• Define support requirements using customer + industry data.
• Identify and resolve launch risks/roadblocks.
• Establish metrics; track post-launch performance and drive continuous improvement.

Qualifications

• 5+ years of experience in program management, preferably in technology or consumer electronics sectors.
• Bachelor's in Business Admin, or related; PMP preferred (or equivalent years of experience).

Requirements

• Proven ability to drive programs fully independently — owns workstreams end-to-end, sets direction, and delivers without close supervision.
• Proven cross-functional leadership on complex end-to-end projects.
• Data-driven decision-making + strong stakeholder communication/influence.
• Experience in consumer electronics.
• Experience in Customer support.
• Experience with G Suite.
• Experience in Asana or GSD.

Benefits

• Individual compensation is determined by skills, qualifications, experience, and location.
• In addition to base compensation, full-time roles are eligible for Medical, Dental, Vision, Commuter and 401K benefits with company matching.