[Hiring] Service Delivery Senior Director @TELUS Digital

Role Description

As the Managing Director of Systems Engineering & Support at TELUS Digital Solutions, you will lead a global practice of ~2,200 professionals across North America, LATAM, EMEA, and APAC. This high-impact leadership role sits at the intersection of technology, operations, and business outcomes, driving enterprise modernization, AI-powered automation, and operational excellence.

• Lead commercial growth by defining and selling innovative systems engineering and managed services solutions, expanding client relationships, and positioning TELUS Digital as the go-to partner for enterprise modernization, AI-driven operations, and end-to-end transformation.
• Evolve and execute the global strategy for Systems Engineering & Support, scaling modern application development, integration, and managed services to drive client impact and market differentiation.
• Lead enterprise transformation programs that modernize legacy systems, optimize operations, and harness AI and automation to deliver measurable outcomes that drive business growth, operational efficiency, and enhanced customer experience.
• Build and evolve a high-performing global practice, mentoring leaders and teams across geographies to foster innovation, technical excellence, and operational excellence in systems engineering and managed services.
• Ensure delivery excellence for complex systems engineering and managed services initiatives, overseeing solution design, integration, and end-to-end operations for marquee client accounts to deliver tangible business outcomes, including operational efficiency, cost reduction, and enhanced customer experience.

Qualifications

• 15+ years leading systems engineering, technology consulting, or IT leadership practices, ideally with P&L ownership.
• Proven experience managing large, cross-functional, and geographically distributed teams, including managed services operations.
• Track record in enterprise application development, system integration, modernization, and support/managed services.

Requirements

• Deep knowledge of enterprise systems, cloud platforms (AWS, Google), integration tools, AI, automation, and managed services delivery.
• Experience applying AI and automation to drive operational efficiency and measurable business outcomes.
• Familiarity with complex industries such as TMT, BFSI, or Healthcare is a plus.

Benefits

• Exceptional leadership and people management skills, inspiring and motivating cross-functional teams.
• Excellent strategic thinking and problem-solving abilities, with strong business acumen.
• Proven ability to develop and maintain effective relationships with clients and key stakeholders.
• Strong business acumen with experience managing P&L and driving profitable growth.
• Outstanding communication skills, both written and verbal, with the ability to present complex ideas effectively to C-level and Executive audiences.
• A collaborative leader who can work across multiple teams and regions to deliver seamless transformation solutions for clients.