[Hiring] Service Delivery Manager @TEKsystems

Role Description

TEKsystems is currently seeking an experienced, hands-on Service Delivery Manager to provide operational leadership for a Technical Operations (Tech Ops) team. Dedicated to Tech Ops and reporting through the PMO, this role partners closely with TechOps leadership, project manager, and business stakeholders to balance operational support with project work. The Service Delivery Manager owns operational work intake, prioritization, workload coordination, stakeholder communication, and service performance across business-critical media workflows and Tech Ops-owned applications which include Dalet Flex (MAM), Xytech, and related platforms.

• Acts as the operational hub of the team, driving work from intake through resolution.
• Balances team capacity and coordinates internal and vendor escalations.
• Establishes service visibility and holds owners accountable for timely follow-through.
• Ensures technical staff can remain focused on execution.

Technical Operations creates, prepares, stores, distributes, and provides access to media assets. They create promos and programs, process and deliver commercials, and receive/prepare/deliver/archive all the movies, specials, and series to network distributors and VODs. They also maintain the technical specs for all media.

Qualifications

• Experience with Service delivery, resource management, stakeholder communication, capacity management, Dalet Flex, Xytech, operations management, media, Jira, ITIL, SLA management, Media Asset Management, broadcast operations, content supply chain.

Requirements

• Takes ownership, sets priorities, and keeps work moving.
• Makes sound decisions based on urgency, impact, and capacity.
• Effectively balances workloads based on skills and availability.
• Drives timely, consistent service from intake through resolution.
• Sets expectations and builds productive business relationships.
• Communicates clearly and influences others without formal authority.
• Handles challenges confidently and knows when to hold the line or escalate.
• Assesses issues quickly and determines the appropriate course of action.
• Identifies opportunities to improve efficiency and service delivery.
• Partners effectively across technical, project, and business teams.
• Confidently challenges assumptions and stands behind sound decisions.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Studio City, CA.

Application Deadline

This position is anticipated to close on Oct 30, 2026.

Workplace Type

This is a fully remote position.