[Hiring] Service Delivery Manager @Version 1

Role Description

As a Service Delivery Manager, you will play a crucial role in managing client relationships. You will work closely with the customers, the wider Service Delivery Team and the Technical Consultants to ensure the successful delivery of our services.

• Produce both customer and internal service reporting.
• Conduct regular reviews with customers.
• Handle escalations, issues, problems, and requirements.
• Oversee invoicing and financial aspects of assigned accounts.
• Perform monthly forecasting of project costs and revenue.
• Ensure ISO20000 compliance and best practices.
• Identify and implement continual service improvement initiatives.
• Manage business risk and ensure business continuity.
• Achieve targets and drive improvement initiatives.
• Explore and drive opportunities for new or additional work within existing customers.

Qualifications

• 7+ years in Service Delivery Management.
• Fluency in English.
• Strong verbal and written communication skills.
• Proven experience in customer service and relationship management.
• Strong analytical abilities.
• Track record of driving revenue opportunities.
• Ability to work within a process-driven environment.
• Experience in monthly forecasting of financials.
• Self-starter with the ability to drive assignments and escalate when necessary.
• Team player with a strong customer-centric ethos.
• Strong knowledge and skills in ITIL.

Benefits

• Quarterly Performance-Related Profit Share Scheme.
• Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes.
• Flexible/remote working options.
• Financial Wellbeing initiatives including Pension, Private Healthcare Cover, Life Assurance, Financial advice, and an Employee Discount scheme.
• Employee Wellbeing schemes including Gym Discounts, Bike to Work, Fitness classes, Mindfulness Workshops, and Employee Assistance Programme.
• Generous holiday allowance, enhanced maternity/paternity leave, marriage/civil partnership leave, and special leave policies.
• Educational assistance, incentivised certifications, and accreditations, including AWS, Microsoft, Oracle, and Red Hat.
• Reward schemes including Version 1’s Annual Excellence Awards & ‘Call-Out’ platform.
• Environment, Social and Community First initiatives.
• And many more exciting benefits… drop us a note to find out more.