[Hiring] Service Delivery Manager @Competera

Role Description

We are now looking for a Service Delivery Manager to improve the quality and efficiency of our service delivery operations.

• Serve as main point of contact for live customers
• Oversee and improve the delivery of Competera services to live customers
• Lead technical support team
• Manage change requests for live customers
• Investigate incidents not related to RnD part, facilitate the rest
• Suggest improvements in process/product to make tasks repeatable and scalable
• Track and upkeep service SLAs

Qualifications

• Project management in software development (SaaS), 5+ years
• Building transparent processes for service delivery
• Stakeholder management
• Hiring, forming new teams with technical role
• Tools: Jira, Jira SD, G Suite
• Advanced English proficiency + business communication skills

Requirements

• Desirable requirements: Budget Management
• Soft skills: Systematic mindset, Problem-solving, adaptability, Clear Communication

Benefits

• Rich innovative software stack, freedom to choose the best suitable technologies
• Remote-first ideology: freedom to operate from the home office or any suitable coworking
• Flexible working hours (we start from 8 to 11 am) and no time tracking systems on
• Regular performance and compensation reviews
• Recurrent 1-1s and measurable OKRs
• In-depth onboarding with a clear success track
• Competera covers 70% of your training/course fee
• 20 vacation days, 15 days off, and up to one week of paid Christmas holidays
• 20 business days of sick leave
• Partial medical insurance coverage