[Hiring] Senior Technical Program Manager @Online Veterinarians

Role Description

We are seeking a Senior Technical Program Manager who thrives on keeping many projects moving at once. Most of our work ships in weeks, not years: you'll run a steady stream of concurrent small-to-medium initiatives, partnering with engineering, product, design, marketing, and operations to drive each one from planning through execution and operational handoff.

What You'll Do

• Run several concurrent projects at once (most measured in weeks, not quarters), keeping each one scoped, dated, and moving.
• Partner with engineering, product, and marketing leads to scope, plan, and track initiatives with rigor and transparency.
• Manage detailed execution of epics and sprints using Jira; maintain up-to-date and actionable boards.
• Create and manage dashboards, timelines, and communications that let stakeholders make informed decisions quickly.
• Facilitate planning cycles (quarterly and sprint-based) and retrospective processes.
• Roll up your sleeves to resolve blockers, debug operational issues, and ensure delivery across functions.
• Build, maintain, and improve documentation, team workspaces, and roadmaps.
• Help guide technical conversations; act as a trusted thought partner to engineering and product leadership.
• Drive alignment between Engineering, Product, Design, Marketing, and Operations around scope and timelines.
• Uphold high standards of documentation and operational hygiene across all tools and teams.
• Cultivate a healthy team operating rhythm with proactive status updates, async documentation, and efficient meetings.

Qualifications

• 5+ years of experience in a TPM role working closely with software engineering, product, and design teams.
• Startup or fast-scaling company experience, OR a proven track record of running many concurrent, short-cycle projects (rather than a single multi-year program).
• Comfortable switching context across multiple projects and stakeholders in the same day without losing the thread.
• A strong sense of urgency and bias for action: you push work forward, chase down blockers, and don't wait to be asked.
• Comfortable operating in ambiguity and prioritizing ruthlessly in a fast-paced environment.
• Deep working knowledge of agile methodologies and modern product development practices.
• Direct experience managing and facilitating projects using Jira.
• Proven ability to dive deep into technical architecture and workflows; you're comfortable discussing tradeoffs with engineers.
• Strong command of data analytics tools to support decision-making.
• Excellent communication skills (verbal, written, and visual), adapting your style for executives and engineers alike.
• Strong analytical and organizational skills; you anticipate risks and proactively course-correct.
• Demonstrated ability to manage cross-functional programs across Product, Design, Marketing, Operations, and Engineering.

Nice to Have

• Familiarity with a modern marketing-technology and product-analytics stack, such as Amplitude and Segment.
• Working knowledge of e-commerce, subscription-billing, and lifecycle-messaging platforms, such as Shopify, Stripe, and Iterable.
• Comfort with error-monitoring, logging, and BI tools, such as Sentry, GCP Cloud Logging, and Snowflake.

Benefits

• Competitive salary range between $125K – $150K CAD.
• Remote working location.
• Health, Dental, and Vision Insurance.
• Life and Disability Insurance.
• Flexible PTO.
• Mental Wellbeing Options.
• Robust Holiday Schedule.
• Registered Retirement Savings Plan.
• Growth Opportunities!