[Hiring] Senior Technical Program Manager @SoSafe

Role Description

We are hiring a Senior Technical Program Manager to embed into Base Platform and bring clarity to that complexity. You will partner closely with the Product Manager, Engineering Manager, and their Tech Leads to drive the when and how of the group's roadmap. That means:

• Sequencing the work
• Surfacing risk early
• Holding cross-team commitments together
• Ensuring that what gets shipped lands cleanly across every dependent surface

This role owns program outcomes, not status reports. You will think in systems, work in mechanisms, and earn trust by removing friction the team did not know was costing them time.

Here's how you'll make a difference:

• Own end-to-end delivery for Base Platform programs spanning identity, provisioning, and the operational health of the platform itself.
• Partner with Product Management and GTM stakeholders on platform changes that have customer-facing impact, ensuring rollouts, communications, and external commitments stay in lockstep with engineering delivery.
• Drive multi-team migrations and platform changes where downstream consumers, external commitments, and legacy constraints all need to land in the right order.
• Run the operational backbone of the group: dependency mapping, risk surfacing, decision logs, change communication, and the rituals that keep large engineering efforts honest.
• Build the muscle for clean handoffs between Base Platform and the teams that consume it, so platform changes never arrive as surprises.
• Bring rigor to how we measure delivery health, and use it to drive change rather than produce reports.

Qualifications

• You have run complex, cross-functional technical programs and can point to ones where the technical decisions were yours to shape, not just to track.
• You hold your own in deep engineering conversations. You do not need to write the code, but you need to understand what is being argued about and why it matters.
• You know how to bring structure to ambiguity without over-engineering it. Your default is the lightest mechanism that solves the problem.
• You have worked on platform, infrastructure, identity, or API-style domains where the consumers of your work are other engineering teams.
• You have managed migrations or sunsets with real downstream impact, and you know how to land them without breaking trust.
• You communicate directly. Short sentences, clear asks, no filler. You write decisions down and you make sure the right people see them.
• You are comfortable in Jira, Confluence, and the rest of a modern engineering toolchain, and you are opinionated about how they should be used.

Requirements

• Background in identity systems, API platforms, or developer experience (nice to have).
• Experience inside a SaaS company through a phase of platform consolidation or modernization (nice to have).
• Familiarity with SLO/monitoring practice as a delivery signal, not just an SRE artifact (nice to have).

Benefits

• Work/Life balance: Flexible hours, 33 vacation days.
• Wellbeing and financial support: Access to Open Up, corporate discounts.
• Connection & community: Virtual events, collaborative team activities, and opportunities for local meet-ups.
• And the list goes on: Tech equipment, referral bonuses, dog-friendly HQ.