[Hiring] Senior Shopify Project & Account Manager @LMG Staffing Solutions

Role Description

LMG Staffing Solutions is hiring on behalf of a fast-growing eCommerce-focused digital agency specializing in Shopify development, CRO, SEO, and retention marketing for premium online brands. We are seeking a highly organized and client-focused Senior Shopify Project & Account Manager to lead project delivery, manage client relationships, and coordinate cross-functional teams across multiple Shopify engagements.

This is a freelance contractor opportunity for someone who thrives in a fast-paced agency environment, excels at stakeholder communication, and has strong experience managing Shopify projects from kickoff through launch and ongoing optimization.

The ideal candidate is proactive, detail-oriented, commercially minded, and passionate about delivering exceptional client experiences while maintaining operational excellence.

Key Responsibilities

• Project Delivery Management
  • Manage up to 7 concurrent Shopify and eCommerce projects including:
    • Shopify builds
    • CRO initiatives
    • SEO retainers
    • Ongoing support engagements
  • Maintain project timelines, budgets, documentation, and delivery quality
  • Manage Asana boards, project schedules, risk logs, and change requests
  • Coordinate cross-functional collaboration between development, design, SEO, and email teams
  • Ensure projects stay within defined scope and performance expectations
• Client Relationship Management
  • Serve as the primary point of contact for assigned clients
  • Provide proactive communication and updates via Loom, email, and meetings
  • Lead recurring review calls and roadmap discussions
  • Build long-term client relationships focused on trust, transparency, and growth
  • Identify upsell and retainer opportunities where appropriate
• Team Leadership & Coordination
  • Facilitate weekly delivery meetings and project reviews
  • Allocate tasks across designers and developers
  • Conduct QA reviews and enforce agency standards
  • Support junior team members through mentorship and process guidance
  • Escalate risks or blockers appropriately to leadership
• Process & Operational Improvement
  • Help improve SOPs, workflows, and internal documentation
  • Contribute ideas for operational efficiency and process optimization
  • Support retrospective reviews and continuous improvement initiatives
  • Maintain organized project records and reporting structures
• Commercial & Scope Oversight
  • Review project changes and support budget management
  • Ensure projects remain aligned with business goals and profitability targets
  • Assist with quoting, scoping, and proposal preparation when needed

Qualifications

• 4+ years of experience in:
  • Project Management
  • Account Management
  • Digital Agency Operations
  • Shopify or eCommerce environments
• Strong understanding of Shopify ecosystems and website delivery workflows
• Experience managing multiple client projects simultaneously
• Strong communication and stakeholder management skills
• Experience using project management platforms such as Asana
• Excellent organizational and prioritization abilities
• Ability to work independently in a fully remote environment

Preferred Qualifications

• Experience working with CRO, SEO, and email marketing teams
• Familiarity with Shopify design and development workflows
• Experience managing distributed or international teams
• Knowledge of agile delivery processes
• Strong QA and process management mindset

Tools & Platforms

• Experience with the following is highly preferred:
  • Asana
  • Slack
  • Notion
  • Figma
  • Loom
  • Shopify
  • AI productivity tools such as Claude

Working Hours

• Core working hours: 10:00 AM – 6:00 PM CET
• Occasional flexibility may be required for urgent client communication
• Fully remote contractor position
• Fully remote work environment
• Work with high-growth eCommerce brands
• Collaborative international team culture
• Opportunity to influence processes and operational excellence
• Long-term growth potential within a rapidly expanding agency