[Hiring] Senior Project Manager, Service Delivery @bswift

Role Description

Support the Service Delivery organization by leading client‐facing benefits administration initiatives focused on service delivery excellence, operational readiness, and annual enrollment (AE).

• This role requires a strong understanding of benefits administration products and platforms, hands‐on experience servicing clients, and proven success leading projects that directly impact client outcomes.
• You will partner closely with service delivery, implementation, product, and technology teams to ensure high‐quality execution, on‐time delivery, and an exceptional client experience.
• The Senior Project Manager plays a critical role in driving successful client engagements, improving delivery consistency, and supporting long‐term client satisfaction, retention, and growth.

Qualifications

• Bachelor’s degree required; advanced degree preferred.
• 5–10 years of experience working with benefits administration products and platforms in a client‐facing or service delivery environment.
• Demonstrated experience servicing external clients and leading client‐driven initiatives within benefits administration or benefits technology.
• 2–5 years of direct project management experience managing complex, cross‐functional, client‐facing initiatives.
• Strong understanding of service delivery models, operational workflows, and annual enrollment cycles.
• Proficiency with Smartsheet (strongly required), Jira, and related project management tools.
• Working knowledge of Agile, Scrum, and Waterfall methodologies.
• Exceptional communication, organization, and stakeholder‐management skills with a strong client service mindset.
• Ability to work independently in a remote environment while managing multiple client priorities.

Requirements

• Lead and manage client‐facing projects within a benefits administration environment, ensuring alignment between client expectations, service delivery teams, and cross‐functional partners.
• Drive projects related to client onboarding, ongoing service delivery enhancements, platform configuration, operational readiness, and annual enrollment execution.
• Act as a primary project leader supporting Service Delivery teams by proactively identifying risks, managing dependencies, and resolving issues that may impact client timelines or experience.
• Ensure all client initiatives align with defined goals related to client health, satisfaction, retention, and long‐term partnership success.
• Serve as a trusted partner to internal delivery teams to ensure clarity, accountability, and high standards of execution for client commitments.
• Lead or support annual enrollment–related client projects, including planning, cross‐team coordination, readiness tracking, execution support, and post‐AE analysis.
• Coordinate closely with service delivery, technology, product, and operations teams to ensure smooth execution during high‐volume, time‐sensitive benefit cycles.
• Apply strong organizational, prioritization, and communication skills to manage competing client needs and mitigate risk during peak enrollment periods.
• Support continuous improvement in AE execution by identifying lessons learned and opportunities to enhance future client delivery.
• Develop, maintain, and execute detailed client‐facing project plans using Smartsheet as a primary tool, along with Jira and other project management platforms as needed.
• Apply Agile, Scrum, or Waterfall methodologies based on client needs, scope, and delivery timelines.
• Facilitate effective collaboration across service delivery teams, internal delivery partners, and external vendors supporting client initiatives.
• Track and manage project timelines, risks, issues, and dependencies to ensure successful client outcomes.
• Communicate project status, milestones, risks, and outcomes clearly and consistently to stakeholders, with a strong focus on client impact and delivery readiness.

Benefits

• Comprehensive Health Benefits: Access to health, dental, and vision plans to support your wellness and that of your family.
• Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles.
• Remote first, Office friendly environment!
• Retirement Savings Plans: Options to help you plan for a secure financial future with employer-sponsored retirement savings programs.
• Professional Development: Opportunities for career growth, including training and access to resources to support your career progression.
• Supportive Culture: A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued.
• Employee Wellbeing Initiatives: Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work.
• Make an Impact: At bswift, your work directly contributes to transforming how organizations approach benefits administration and client engagement.