[Hiring] Senior Project Manager, Client Services @Lighthouse Document Technologies Inc

Role Description

The Senior Project Manager is responsible for managing to a case or client annual budget, consulting clients on eDiscovery best practices, and identifying preferred paths to completing projects with a focus on reducing costs, increasing speed of delivery and use of Lighthouse technologies to drive client satisfaction.

• Respond to client requests and provide consultation to manage the scope, execution, and overall delivery of solutions that comply with industry best practices and Lighthouse Standards.
• Train and develop team members on workflows and eDiscovery best practices.
• Initiate work on behalf of clients by creating work orders for tasks associated with data processing, review, and production.
• Communicate expectations for scope and deadlines to internal and external stakeholders.

Qualifications

• Bachelor’s degree (Masters or JD a plus) or equivalent experience.
• 6+ years of work experience with at least four years of e-Discovery project management experience.
• 5+ years of successful experience in a law department, law firm and/or a legal consulting firm or eDiscovery provider.
• Relativity experience required.
• Excellent eDiscovery skills needed to provide consultation and creation of client and project solutions that drive the use of technology and workflows that reduce overall client costs, improve speed, and/or deliver a higher quality product.
• Knowledge of or the ability to quickly acquire a deep understanding of Lighthouse workflows, internal tools and documentation necessary to act as an internal escalation resource.
• Strong communication skills to effectively transmit information via written and verbal communications.
• Project management skills to successfully manage client relationships and execute projects to completion.
• Flexibility and adaptability to handle a changing and growing workload.
• Strong project management skills including the ability to interpret a variety of instructions provided in written and oral form.

Requirements

• Duties are performed in a typical office environment while at a desk or computer table.
• Duties require the ability to use a computer, communicate over the telephone, and read printed material, in a quiet and professional setting.
• Duties may require being on call periodically and working outside normal working hours (evenings and weekends).

Benefits

• Quality comprehensive benefits package including medical, dental, vision, and a 401k with company match.
• Company paid benefits include Life & AD&D, short and long-term disability, telemedicine, and other wellness plans.
• Generous Flexible PTO program and paid volunteer days.
• Participation in voluntary insurance plans including accident, hospitalization, and critical illness plans as well as pet insurance.
• Eligible to participate in an annual bonus or incentive program.