[Hiring] Senior Project Manager @RAB Aggregator, LLC

Role Description

Strategic Leadership

• Drive enterprise-level UCaaS/CCaaS initiatives, aligning communication technologies with business goals across departments and regions.

Stakeholder Coordination

• Collaborate with cross-functional teams including IT, vendors, and business units to ensure alignment on goals, timelines, and deliverables.

Performance Reporting

• Track KPIs, generate status reports, and present updates to executive leadership to ensure transparency and accountability.

Executive Collaboration

• Serve as a trusted advisor to senior leadership, translating technical capabilities into business value.

Risk & Change Management

• Identify potential risks, manage scope changes, and implement mitigation strategies to keep projects on track and within budget.

Key Responsibilities

• Governance & Reporting: Establish project governance frameworks, conduct executive briefings, and deliver performance dashboards.
• Mentorship & Team Development: Guide junior project managers and cross-functional teams, fostering a culture of accountability and excellence.
• Project Planning & Execution: Develop detailed project plans, timelines, and resource allocations for enterprise-level UCaaS/CCaaS implementations, upgrades, and migrations.
• Vendor & Partner Management: Coordinate with third-party providers (e.g., RingCentral, Genesys, Zoom, NICE) to ensure timely delivery of services and adherence to SLAs.
• Requirements Gathering & Solution Design: Work with stakeholders to capture business requirements and translate them into scalable, compliant communication solutions.
• Deployment & Integration Oversight: Lead technical teams through system configuration, testing, and integration with CRM, ERP, and other enterprise platforms.

Qualifications

• Bachelor’s degree in computer science, IT, or Engineering preferred.
• PMP, PgMP, Agile/Scrum Master, or equivalent senior-level project management credentials preferred.
• 8+ years of project/program management experience, with 4+ years in UCaaS/CCaaS environments at enterprise scale.
• Deep understanding of cloud communications, SIP, VoIP, IVR, omnichannel routing, and integrations with platforms like Salesforce, ServiceNow, or Dynamics.
• Proven ability to influence C-level stakeholders, manage cross-functional teams, and drive strategic transformation.
• Strong understanding of VoIP, SIP, IVR, call routing, CRM integrations, and network infrastructure.
• Excellent communication, leadership, and stakeholder management skills.
• Familiarity with project management tools like Wrike, Asana, MS Project, and collaboration platforms like Zoom, Teams or Slack.

Compensation

• The compensation range for this position is $120,000- $135,000 USD.
• The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience.
• The posted range reflects our ability to hire at different titles and levels depending on background and experience.
• The company reserves the right to offer additional compensation at its discretion, for example, in the form of a discretionary bonus or sales commission.