[Hiring] Senior Project Manager @Argos Multilingual

Role Description

The Senior Project Manager position is a client-facing project management role with responsibility for client engagement and retention. The Senior Project Manager is responsible for the successful delivery of localization and other language services related projects. The Senior Project Manager is responsible for implementing process improvements set up by management in view to increase the profitability of clients.

What you'll do

• Project management
  • Successfully deliver projects to assigned clients, within quality, profitability and schedule targets.
  • Liaise with the delivery team to support the successful execution of project management tasks.
  • Create project plans and take responsibility for the costs of all project tasks from the quotation stage through to project completion.
  • Identify and define the full scope of a project from the perspective of tasks and revenue.
  • Monitor project budgets and ensure timely issuance of invoices.
  • Maintain healthy project margins and remain cognizant of project costs and margins.
  • Manage and monitor time, workflow, budget, quality, KPIs.
  • Closely monitor vendor costs to ensure project profit targets are achieved.
  • Provide quotes using quoting guidelines.
  • Ensure project risks are analyzed, and a mitigation plan is in place.
  • Ensure that your projects are delivered within the agreed deadline by planning and monitoring your projects and assessing risk to put contingencies in place where necessary.
  • Identify gaps and/or project inefficiencies along with definition and execution of corrective course of action.
  • Lead internal/external meetings including but not limited to regular production sync ups, report outs, quarterly business reviews, post-mortems, etc.
  • Create and maintain project/process documentation.
  • Terminology management – follow the agreed processes, ensure the correct creation, management, and archiving of terminology for all relevant projects.
  • Follow the agreed processes, keeping a translation memory for all your clients and ensuring that they are all clean and up-to-date, correctly labeled, and stored in an appropriate place.
• Client management
  • Take the appropriate steps to ensure client satisfaction and repeat business.
  • Proactively develop client relationships by learning about clients' industry, identify client needs, and continuous improvement opportunities by sharing expertise and knowledge to exceed client expectations and grow the business in cooperation with the commercial team.
  • Maintain healthy relationships with clientele along with timely report-outs and communication.
  • Serve as a point of contact for client complaints along with providing input on corrective action plans, and informing the Program Manager.
  • Consider your client as either being an external end client or it could be the person who asked you to manage a task for them.
  • Keep that client informed of progress and project issues as appropriate.
  • Initiate and attend calls with clients.
  • Work closely with your direct manager / commercial team to identify further streams of revenue.
  • Work with the commercial team to advise them on project requirements for businesses they are trying to win and will attend commercial team meetings where necessary.
  • Follow the agreed process when onboarding new clients.
  • Suggest new client onboarding process improvements.
  • Be responsible for making use of all available technology to maximize efficiency on client accounts.
• Communication
  • Collaborate with colleagues in different time zones.
  • Communicate clearly and professionally regardless of audience.
  • Attend calls with suppliers (linguists, DTP specialists, engineers, etc.), clients, and other departments as required.
• Quality
  • Make sure that the quality of deliverables is in line with or above the clients’ expectations by monitoring the quality of work done by your project team and being responsible for the end quality of the work done by them.
  • Timely escalate any issues or concerns to your direct manager and/or appropriate departments, work closely with these to bring any issues to a successful conclusion.
  • Liaise with your direct manager for any doubts you may have and will take full responsibility to immediately escalate any issues that arise on projects.
  • Liaise with quality team to develop program quality strategies.
  • Deal with any client complaints (investigating the issues and suggest corrective and preventive actions) appropriately and in line with the complaint procedure.

Qualifications

• Minimum Degree level education.
• At least 5 years’ experience in a project management role in the language services industry.
• Proven experience managing complex projects successfully.
• Excellent organizational skills, detail-oriented and a positive, proactive mindset to problem-solving.
• Proven ability to multi-task, prioritize, and lead others in a fast-paced work environment.
• Strong track record in using CAT, project management, and localization management tools and applications.
• Commercial, negotiation, and financial skills to analyze and control costs to maximize profitability.
• Strong computer skills, experience in Office 365 and other Microsoft applications.
• Previous experience in translation, CAT tools, and localization is advantageous.
• Superior English skills with demonstrated experience of active participation in client review meetings.
• Must be able to effectively communicate with senior management levels both internally and with clients.
• Proven ability to effectively prepare and present reports, business information, correspondence and procedures and respond to questions from clients, stakeholders, and teams.

Benefits

• You'll join at an important point in our growth and transformation.
• We have almost 30 years of experience and an established global client base, but we're not interested in simply maintaining what we've built.
• AI, data and technology are reshaping our industry, and we're responding by investing in new capabilities and new ways of working.
• You'll work with colleagues across countries, cultures and time zones on work with genuinely international reach, with the scale and stability of an established global business plus real influence over how we operate and where we go next.