[Hiring] Senior Project Manager @Effectual

Role Description

Effectual Senior Project Managers (PMs) are members of the Project Management Office (PMO) Practice within Effectual’s Professional Services (PS) organization. They are responsible for ensuring that Effectual’s customers receive exceptional service that leverages the full breadth of Effectual’s experience, expertise, and execution capabilities. Senior PMs oversee all delivery activities for their assigned engagements across the full portfolio of offerings Effectual provides and are accountable for driving successful project outcomes on time and within budget. They develop strong working relationships with customers and collaborate with Account Executives, Solution Architects, and senior members of Effectual’s PS organization to deliver consistent, high-quality results.

Essential Duties and Responsibilities

• Ensuring Customer Retention Through Exceptional Delivery Quality
  • Champion Effectual’s Delivery Framework through effective Scrum or hybrid practices.
  • Facilitate regular collaboration with project resources, partner teams, and customer stakeholders to monitor progress, remove obstacles, and drive accountability for timely project completion.
  • Coordinate staffing of customer workstreams.
  • Serve as the escalation point for risk management and mitigation of customer concerns.
• Furthering Effectual’s Relationship with Assigned Customers
  • Cultivate productive, trusted relationships with key customer executives and stakeholders.
  • Understand customer business priorities and objectives, ensuring that Effectual's work is focused on delivering value, driving outcomes, and supporting strategic goals.
• Establishing and Maintaining Excellent Customer Relationships
  • Prepare, schedule, and conduct project kick-off meetings.
  • Prepare and deliver weekly project status reports and conduct weekly checkpoint meetings to review project status.
  • Research client questions, including technical questions and billing issues, and provide timely responses.
  • Communicate and negotiate adjustments to project delivery timelines; prepare and deliver change orders.
• Establishing and Maintaining Rigorous Project Governance and Execution
  • Assess customer governance and cloud maturity, develop customized communication and governance plans to achieve engagement goals and timelines.
  • Allocate, schedule, and manage project-related resources, inclusive of managing resource conflicts.
  • Meet regularly with team members to review progress and hold team members accountable on task delivery timelines.
  • Ensure team members are entering time on a daily/weekly basis; review and approve time submissions in a timely fashion.
  • Regularly monitor project financials (total hours burned vs forecasted) and notify PS leadership and the Account Executive of any risks to delivery timeline, budget, or scope as soon as identified.
  • Prepare level-of-effort (LOE) and duration estimates for review and cost estimation by PS leadership and Account Executives.
• Supporting Project Delivery Team Members
  • Schedule meetings with stakeholders and gather information requested from the client in a timely fashion.
  • Clarify deliverables, define the client’s expectations, and negotiate a mutually acceptable definition of done for each project deliverable.
  • Mentor and coach less experienced Effectual PMs to strengthen their project delivery, leadership, and stakeholder management capabilities.
• Supporting Account Executives
  • Notify and invite Account Executives to key meetings (e.g., project kickoff and close-out).
  • Listen for and communicate potential opportunities for follow-on work and other opportunities.
• Maintaining Relationships with Third-Party Vendors and Partners
  • Provide ongoing visibility into project delivery and maintain open lines of communication, responding to questions in a timely fashion.
  • Build strong working relationships with partner and client delivery teams to drive seamless and effective engagement delivery.

Qualifications

• Degree in Business Administration, Engineering, Computer Science, or a related field.
• 7+ years as a Project Manager or similar role within a professional services or technology consulting organization.
• Experience delivering complex cloud migration and technology consulting projects; demonstrated ability to manage multiple workstreams concurrently on time and within budget.
• Proven ability to lead, influence, and drive accountability across cross-functional teams without relying on positional authority.
• Excellent executive level and client-facing communication skills, with the ability to build rapport, manage expectations, and influence stakeholders at all levels including senior executives.
• Strong business acumen, with the ability to understand client needs and align solutions to achieve their strategic objectives.
• Demonstrated experience in business development, including identifying opportunities, crafting proposals, and driving revenue growth.
• Knowledge of industry best practices and trends in professional services.
• Proficiency in project management software and tools, including Jira and FinancialForce.

Required Certifications

• AWS Certification (e.g., AWS Certified Cloud Practitioner).
• Project Management certification (e.g., PMP).

Nice-to-Have Skills and Experience

• Agile certifications (e.g., Scrum Alliance Certified Enterprise Coach (CEC), PMI Agile Certified Practitioner (PMI-ACP)).
• Broader AWS certifications beyond Cloud Practitioner.
• Prior experience using Jira and FinancialForce.

Benefits

• Medical, dental, and vision health insurances.
• Short term disability, long term disability, and life insurances.
• 401k with company match.
• Paid time off (PTO) (120 hours PTO that accrue over one year).
• Paid time off for major holidays (14 days per year).