[Hiring] Senior Project Manager @TTEC

Role Description

Percepta is seeking a Senior Project Manager to join our Global Project Management Office. This is a work from home position (remote) and the successful candidate can be located anywhere in the United States or Canada. Typical business hours would be Eastern Time; however, candidate may need to be able to support global time zones when applicable.

This Sr PM role is directly responsible for the deployment of projects on a global scale including but not limited to:

• New or expanded client business
• Internal projects
• Corporate projects
• Enterprise level projects

Key responsibilities will include:

• Delivering client programs, internal projects, and initiatives on time, within budget, and according to specifications.
• Working independently and leading project teams in a Contact Center environment within the Automotive Industry.

During a typical day, you’ll:

• Manage medium to large, and complex projects (typically multiple projects in parallel), with direct accountability for project schedule, scope, budget, and quality.
• Assist GPMO to champion and support project governance.
• Act as central point of contact for assigned project(s).
• Partner to determine structure of project teams, identify resources required, and staff projects appropriately.
• Coach and mentor project team members around project management methodology and share lessons learned.
• Create and maintain project plans (WBS and Gantt) to ensure quality deliverables.
• Contribute to RFX creation and potentially to SOW creation.
• Identify and mitigate risks (including escalation management).
• Track and resolve project issues and conflicts within the project team and across stakeholders.
• Ensure project change requests are properly identified, analyzed, and controlled.
• Communicate project status & health through written reports and stakeholder reviews.
• Maintain project KPI measurements and quality control points.
• Manage and control the creation, use, and retention of all project artifacts.
• Support the deployment, promotion, and achievement of departmental and corporate strategies.
• Take an active role in departmental improvements such as tools, templates, and processes.
• Perform other duties as required.

Qualifications

• BA/BS or equivalent experience required.
• Project Management Certification required.
• Minimum 8 years’ experience; 10+ years preferred leading the implementation of medium to large scale global projects.
• 3 to 5+ years of leading change in a virtual, global environment.
• Ability to apply suitable project management methodologies (Waterfall required; Agile nice to have).
• Proven ability to coach and mentor other Project Managers.
• Experience in the call center and/or business process outsourcing industry.
• Experience with client facing, senior and executive level management communications.
• Deep experience with project management software and related tools.
• Must be available to travel domestically and internationally as required (estimated less than 15%).
• Must effectively support varied time zones as required based on business need.

Requirements

• Ability to influence and lead successful projects.
• Strong team mentality.
• Flexibility in managing shifting priorities and competing demands.

Benefits

• Competitive Salary with Incentives.
• Health/Dental/Vision/Life Insurance.
• Flexible Spending Account (FSA) and Health Savings Account (HSA).
• 401(k) with company match.
• Vacation/Sick Time and Paid Holidays.
• Tuition Reimbursement.
• Employee Assistance Program.
• Employee Discount Program.
• Training and Development Programs (Percepta College).
• Employee Rewards Program (Perci Perks).