[Hiring] Senior Program Manager, Supply Chain and Merchandising Systems @sephora.com

Role Description

The Senior Program Manager, Supply Chain and Merchandising Systems, leads complex, multi-year business and technology transformations across supply chain, distribution, transportation, merchandising and enterprise platforms. The role owns integrated planning, financial governance, dependency management, risk management, operational readiness, executive reporting and cross-functional execution.

This is a hands-on, AI-enabled program leadership role. The Senior Program Manager will design and use agent-assisted workflows to collect and synthesize delivery information, maintain risks, actions, issues and dependencies, identify schedule and financial variance, prepare decision briefs and executive reporting, monitor commitments, and support scenario-based planning. The role will determine which activities can be delegated to agents, which should use deterministic automation, and which decisions must remain human-owned.

The Senior Program Manager remains accountable for the accuracy, confidentiality, traceability and business outcomes of AI-assisted work. The role will establish appropriate source controls, human approval points, output validation, auditability and escalation practices. As a people leader, the Senior Program Manager will develop the team’s ability to use agents responsibly and translate successful workflows into reusable PMO standards.

What You’ll Do:

• Annual roadmap planning and dependency identification
• Portfolio reporting and statusing
• Partner w/ IT Budget governance to facilitate budget reporting and health, partnering on course correction w/ Governance and Build teams as appropriate
• Leverage AI-powered analytics, risk modeling, scenario planning, and automated reporting to improve portfolio visibility, resource allocation, and delivery outcomes.
• Mentor Program and Project Managers on PMO standards, delivery excellence, AI-first ways of working, and adoption of AI-assisted delivery management practices.
• Drive continuous process improvements across teams through AI-enabled analysis, best-practice identification, workflow optimization, and governance automation.
• Manage strategic multi-year initiatives focused on Retail and Martech.
• Provide end-to-end leadership across all phases of the program, including planning, roadmap development, financial management, operational readiness, risk management, executive governance, and cross-functional execution.
• Partner closely with Retail, Martech, Product, Engineering, Architecture, and senior business leadership to manage dependencies, drive decisions, and ensure successful delivery of key program outcomes.
• Utilize AI-driven insights to identify risks, model delivery scenarios, optimize resources, improve forecasting accuracy, and generate executive recommendations that support strategic decision-making.
• Drive adoption of AI-first program management methodologies, including AI-assisted planning, intelligent reporting, automated governance processes, and agentic delivery workflows.
• Define and monitor delivery, operational, financial, and transformation metrics; leverage AI to identify opportunities for process improvement, productivity gains, cost optimization, and continuous enhancement across Sephora's Supply Chain portfolio.
• Champion organizational adoption of modern delivery frameworks, including Agentic SDLC practices, helping redefine how strategic initiatives are planned, executed, measured, and communicated.

Qualifications

• 7+ years Project / Program Management experience focused on Supply Chain/Merchandising and Operational areas.
• Software Development life cycle and a key understanding or Program Management and agile practices necessary.
• 7+ years experience in leading teams and managing multiple projects simultaneously.
• Demonstrated excellent organizational and process-oriented skills.
• Track record of successfully delivering large scale projects and programs driving execution, collaboration, risk management, process improvements, fiscal governance and timely delivery.
• Proven experience in communication, negotiation and facilitation skills and the ability to work with various levels of the organization.

Benefits

• The annual base salary range for this position is $184,680.00 - $228,000.00.
• Individuals employed in this position may also be eligible to earn bonuses.
• Health: Choose a healthcare plan to fit you and your family’s needs with medical, dental, and vision coverage. Sephora also fully covers our employees’ disability and life insurance.
• Wealth: Competitive 401k with 4% match as well as FSA and HSA programs. Student Debt Retirement plan available.
• Balance: Empowerment to find the perfect blend of work/life balance with PTO, flexibility, protected leave, and more.
• Growth: Career growth built into every role, with access to training, development, and tuition reimbursement.
• Perks: 30% discount on all merchandise/services, opportunities for free product or “gratis,” and flash sale discounts on LVMH brand products.
• Support: Free mental health and financial coaching resources with 24/7 access to Modern Health and Financial Finesse. Volunteer and donation matching.