[Hiring] Senior Program Manager, Business Ops @Avalara

Role Description

Avalara is transforming tax compliance into a seamless, automated digital experience. Within our Micro & Emerging Business unit, we are building a unified self-serve compliance platform for small merchants and lodging operators by bringing DAVO and MyLodgeTax together. As a Senior Program Manager, you will lead the cross-functional operations of this flagship initiative.

• Drive alignment, accountability, and execution across dedicated engineering teams, central platform groups, business development, billing systems, and shared services.
• Lead program delivery, owning the integrated plan, milestones, and critical path for the DAVO and MyLodgeTax consolidation.
• Run the cross-team operating model, setting up operating rhythms, dependency maps, and clear service agreements.
• Drive billing and systems work, coordinating roadmaps and delivery for card and ACH checkout, self-serve pricing and quoting, HubSpot, ERP integrations, and the APIs underneath them.
• Align partner integrations, coordinating timelines across POS and property-management integrations, marketplace apps, and integration partners.
• Give executives clear visibility by building dashboards tracking self-serve conversion, support volume, and acquisition economics.
• Modernize how programs run using AI tools for status updates, risk detection, and documentation.

Qualifications

• 7+ years of experience leading complex, cross-functional technical programs at a SaaS or enterprise technology organization.
• Proven track record delivering programs involving subscription billing, payments/checkout workflows, or complex enterprise platform and integrations.
• A track record of driving accountability across a matrixed organization without direct authority.
• Experience delivering against fixed milestones and deadlines, including legacy platform migrations.
• Executive-level communication skills, with the ability to distill technical and commercial trade-offs into clear recommendations.
• Comfort using AI tools in your daily work to synthesize information and move faster.

Requirements

• Experience with product-led growth (PLG) or self-serve funnels.
• Experience with POS, property-management, or e-commerce partner integrations.
• A background in tax, compliance, or fintech.
• Solid foundation in Agile, Scrum, or SDLC delivery frameworks.
• A bachelor’s degree in business, technology, information systems, or a related field, or equivalent experience.

Benefits

• Great compensation package, paid time off, and paid parental leave.
• Health & Wellness benefits vary by location but generally include private medical, life, and disability insurance.
• Inclusive culture and diversity with a commitment to integrating them into our business practices.
• 8 employee-run resource groups, each with senior leadership and exec sponsorship.

Company Description

Avalara is an AI-first company, embedding AI in our workflows, decision-making, and products. We’ve built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion-dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world.