[Hiring] Senior Program Manager @Nava PBC

Role Description

Nava is at the forefront of reimagining how our government serves its people, and we’re looking for a Program Manager to lead the delivery and client engagement efforts on a group of strategic contracts.

At Nava, members of the Program leadership team are responsible for:

• Client trust and relationships
• Team clarity and health
• Staffing
• Contract management / profit & loss
• Organic growth

Nava's Program Managers have 10+ years of experience overseeing delivery outcomes and client relationships for a set of large-sized projects to create positive delivery environments.

What You'll Do

• Exceed the expectations of our government partners by cultivating strong, trusting relationships and maintaining high situational awareness at the agency level.
• Proactively detect risks and work collaboratively with the delivery team and program stakeholders to effectively resolve them.
• Engage our clients on a continuing basis to ensure their needs are met or exceeded, understand their vision, collaboratively solve issues, and communicate our progress transparently.
• Maintain awareness of the broader project landscape and potential for new opportunities and risks and grow your program accordingly.
• Collaborate across projects and across the organization to proactively anticipate and solve problems across delivery.
• Support the creation of delivery environments built on mutual trust between government partners and our team.
• Scale efforts through a team of project managers and other functional delivery leads.
• Manage all the contracts and finances within your portfolio in coordination with the finance team and coordinate necessary contract modifications.
• Set and uphold standards for delivery excellence and client service.
• Apply Nava's policies and guidance at the program level.
• Participate in developing and delivering company objectives and key results.

Qualifications

• Must have experience with Custom Software or Cloud infrastructure programs/projects.
• Must work east coast hours and easily travel to Richmond, VA by direct flight, short connecting flight OR train/car.
• Experience working with or for state government agencies, with solid understanding of government contracting, compliance, and importance of audit trails.
• Experience with leading and growing agile development teams and the challenges of managing a project at scale.
• Ability to demonstrate experience leading large-scale projects with significant complexity.
• Experience using agile frameworks like scrum, kanban, or SAFe.
• You are an empathetic communicator and relationship builder.
• Adaptable problem solving and ability to deal with multi-dimensional challenges.
• You are highly organized and care deeply about building and growing a sustainable, culture-conscious business.
• A strategic approach to delivery planning and contract management over the medium-term and long-term.
• An iterative approach to execution that emphasizes rapid team progress.
• Ability to maintain broader situational awareness beyond the immediate team.
• Excellent written and verbal communication skills.

Desired Skills

• Previous experience in managing Paid Family Leave Benefits Programs.
• Strong preference for experience working with Commonwealth of Virginia.
• Experience working closely with or inside state government.
• Proven track record of building and leading high-performing, agile technology teams of 50+ staff.
• Experience launching new production systems with high public visibility.
• Experience with long term, complex, and ambiguous IT modernization efforts.
• Experience with using common project management tools like Jira and Confluence.
• Track record of introducing and expanding agile transformation and pursuing best practices in project management.
• Experience managing projects that provide production operations and support alongside ongoing product/feature development.

Compensation

$157,500 — $177,300 USD

Other Requirements

• Legal authorization to work in the United States.
• Ability to meet any other requirements for government contracts for which candidates are hired.
• Work authorization that doesn’t require visa sponsorship, now or in the future.
• May be subject to a government background check or security clearance, depending on the contract.

Benefits

• Health coverage — comprehensive medical, dental, and vision plans to support your overall health needs.
• Insurance coverage — Nava provides disability, life, and accidental death insurance at no cost.
• Time off — vacation, holidays (including Juneteenth), and floating holidays to rest and recharge.
• Company holidays — enjoy 12 paid federal holidays each year on top of your regular PTO.
• Annual bonus — when Nava meets its goals, eligible employees receive a performance-based annual bonus.
• Parental leave — paid time off for new parents, plus weekly meals delivered to your home.
• Wellness program — full platform offering physical, mental, & emotional health resources & support tools.
• Virtual care — see doctors online with no copay through a virtual visit program.
• Sabbatical leave — earn extended unpaid leave after continuous service for personal growth or rest.
• 401(k) match — Nava matches 4% of your salary to support your retirement savings plan.
• Flexible work — remote-first environment with flexibility built around your schedule and responsibilities.
• Home office setup — company laptop & setup assistance provided via Staples for remote work needs.
• Utility support — monthly reimbursement to help offset eligible home office utility expenses.
• Learning opportunities — internal training programs and resources to help grow your professional skills.
• Development opportunities — LinkedIn Learning access & an annual allowance for courses, tuition, & certs.
• Referral bonus — get rewarded when you refer great people who join the Nava team.
• Commuter benefits — pre-tax commuter programs to support in-office travel when applicable.
• Supportive culture — A collaborative and remote-friendly team environment where people genuinely care.

Location

We have fully remote options if you reside in one of the following states:

• Alabama
• Arizona
• California
• Colorado
• Connecticut
• DC
• Delaware
• Florida
• Georgia
• Illinois
• Kentucky
• Louisiana
• Maine
• Maryland
• Massachusetts
• Michigan
• Minnesota
• Missouri
• Nevada
• North Carolina
• New Jersey
• New York
• Ohio
• Oklahoma
• Oregon
• Pennsylvania
• Rhode Island
• South Carolina
• Texas
• Tennessee
• Utah
• Virginia
• Washington
• Wisconsin

*If you are not living in one of the states listed above, unfortunately, you will not be considered for a position at this time.