[Hiring] Senior Program Manager @BioScript Solutions

Role Description

Are you ready to make a lasting impact in specialty care? We’re seeking a dedicated and dynamic Senior Program Manager to join our Patient Support Programs at BioScript Solutions, where we put our patients first!

Reporting to the Director of Patient Programs, the Senior Program Manager will be responsible for inspiring and leading a team of Program Managers in developing and executing patient support programs. The role will include direct oversight of a team of Program Managers and accountability for the delivery of patient care, operational quality, and partner satisfaction for those patient support programs. The role will require you to develop and maintain strong working relationships with partners and stakeholders. It will also require you to create collaborative networks internally and work cross-functionally with all organizational departments.

How you will make an impact

• Delivery of Patient Support Programs:
  • Accountable for continuous process improvement and operational excellence of specific patient support programs and partner portfolios;
  • Ensure delivery of programs to deliver targeted KPIs and metrics;
  • Ensure operations are delivered in compliance with regulatory, partner and quality guidelines;
  • Coach, and develop direct reports;
  • Ensure strong team engagement across managed programs.
• Co-create solutions with partners, program managers and cross-functional units to enhance the patient journey;
• Support our partners’ success:
  • Support the resolution of client issues and concerns;
  • Review and recommend action on change requests;
  • Lead regular business reviews with our partners.
• Provide support in RFPs, contract negotiations and program launches;
• Maintain and apply up-to-date knowledge on industry trends;
• Support the Director of Patient Programs in special projects / initiatives which may include planning, resource allocation, financial reviews and implementation of change;
• Responsible to report any patient safety information as per adverse event reporting requirements and product quality complaints reporting requirements;
• Review of accuracy of all invoices.

Qualifications

• Experience building and leading strong collaborative, cross functional teams with both internal and external stakeholders;
• University business / healthcare degree, or equivalent combination of experience and education;
• Minimum of 3 years experience in partner relationship and account management;
• Minimum of 2 years experience leading teams and coaching direct reports;
• A minimum of 2 years experience leading patient support programs or other business process outsourcing delivery teams, preferably in a health care setting;
• Extensive experience and knowledge of Oncology PSP operations and reimbursement is a strong asset;
• Significant experience in project management and change management, with a demonstrated ability to effectively manage timelines to ensure delivery of project objectives;
• Demonstrated solutions, results, and people-oriented leader;
• Ability to communicate effectively both orally and in writing, as well as strong presentation skills;
• Excellent Microsoft Office Suite skills (Word, Excel, PowerPoint);
• Excellent critical thinking skills and demonstrated ability to prioritize multiple projects/tasks;
• Good understanding of multi-channel contact centre operations, preferably on a distributed basis;
• General understanding of pharmacovigilance requirements;
• Strong understanding of financial statements and budgeting;
• Familiarity with electronic data management systems;
• Bilingual proficiency in written and verbal English and French is an asset;
• Project management designation / certificate is a strong asset.

Benefits

• Growth Opportunities: Committed to fostering a culture of growth, where every team member is encouraged to pursue new skills, expand their knowledge, and advance their careers;
• Vibrant Culture: Over 1,500 team members across Canada and year over year we manage to maintain an overall above industry engagement score by using a monthly pulse survey;
• Attractive Compensation: Competitive salary, incentive program, and comprehensive benefits package.