[Hiring] Senior Partner Delivery Coordinator @Planful

Role Description

Planful's implementation partners extend our delivery capacity and are often the face of Planful to new customers. The Sr. Partner Delivery Coordinator owns the day-to-day operating rhythm behind that ecosystem, tracking partner-led implementation projects, keeping delivery quality high, and acting as the connective tissue between partner firms and Planful's internal teams. This is a hands-on, execution-focused role for someone who likes bringing order to a lot of moving parts. You'll spend your days in project trackers, partner conversations, and cross-functional standups, and you'll be the person who knows the real status of every partner project.

Responsibilities

• Project Tracking & Reporting
  • Maintain the partner project tracker as the single source of truth: stage, health, ARR, milestone dates, and project age across all active partner-led implementations
  • Build and refresh recurring partner performance reporting — project counts by stage, risk distribution, signed-contract ARR by quarter, and partner-versus-Planful delivery benchmarks
  • Prepare materials for partner QBRs and internal pipeline and delivery reviews
  • Flag data gaps and chase partners and internal owners for accurate, timely updates
• Delivery Quality & Escalations
  • Run regular project health checks and surface at-risk implementations before they become customer problems
  • Coordinate escalation response: assemble the facts, convene the right people, track mitigation actions to closure, and close the loop with stakeholders
  • Track root causes and recurring failure patterns, and feed them back into enablement content and partner coaching
  • Monitor adherence to Planful's implementation methodology and deliverable standards
• Partner Onboarding & Certification
  • Collaborate with the Partner Enablement team on new partner onboarding, helping ensure all readiness areas are addressed
  • Support certification tracking across partner firms, working with Partner Enablement to surface coverage gaps and keep partners moving toward certification targets
  • Help coordinate partner training sessions and office hours, and partner with the team to keep enablement current as the product evolves
• Cross-Functional Coordination
  • Serve as the day-to-day operational contact for partner delivery leads and project managers
  • Partner closely with Professional Services on methodology, resourcing, and handoffs; with Sales on scoping and partner assignment; and with Customer Success on post-go-live transitions
  • Translate between partner-side and Planful-side processes so nothing falls through the cracks
  • Contribute to process improvements that reduce friction in the partner delivery model

Qualifications

• 3–5 years in partner enablement, professional services operations, project coordination or PMO, channel operations, or implementation delivery — ideally in B2B SaaS
• Demonstrated ownership of project tracking and reporting for a portfolio of concurrent projects
• Strong Excel and Google Sheets skills; comfortable building and maintaining reporting from imperfect source data
• Excellent written and verbal communication — you can brief an executive and coordinate with a partner consultant in the same hour
• Proven ability to drive action across teams you don't manage, including with external organizations
• Highly organized and self-directed, with sound judgment about what needs escalating and what you can resolve
• Experience in the EPM, FP&A, CPM, or finance-technology space
• Familiarity with Salesforce, project management tooling (Smartsheet, Asana, Jira, or similar), and BI or reporting tools
• Background working with or inside systems integrators or consulting partners
• Exposure to enablement content development or partner certification programs
• PMP, CAPM, or equivalent project management coursework

Requirements

• 3–5 years in partner enablement, professional services operations, project coordination or PMO, channel operations, or implementation delivery — ideally in B2B SaaS
• Demonstrated ownership of project tracking and reporting for a portfolio of concurrent projects
• Strong Excel and Google Sheets skills; comfortable building and maintaining reporting from imperfect source data
• Excellent written and verbal communication — you can brief an executive and coordinate with a partner consultant in the same hour
• Proven ability to drive action across teams you don't manage, including with external organizations
• Highly organized and self-directed, with sound judgment about what needs escalating and what you can resolve
• Experience in the EPM, FP&A, CPM, or finance-technology space
• Familiarity with Salesforce, project management tooling (Smartsheet, Asana, Jira, or similar), and BI or reporting tools
• Background working with or inside systems integrators or consulting partners
• Exposure to enablement content development or partner certification programs
• PMP, CAPM, or equivalent project management coursework

Benefits

• 2 Volunteer days per year, Birthday PTO, and quarterly company Wellness Days
• 3 months supply of diapers and meal deliveries for the first month of your Maternity/Paternity leave and generous parental leave
• Talkspace access and mental health support
• Annual company-wide gatherings held in cities like San Diego, Denver, Palm Springs, and Vegas!
• Office hubs in San Francisco, Toronto, and London. We also offer benefits such as home office setup, and monthly wifi and cell phone reimbursements for all employees, in-office or remote.
• Employee Resource Groups such as Women of Planful, Parents of Planful, and many more. We encourage our teammates to bring their authentic selves to the team, and have full support in creating new ERGs & communities along the way