[Hiring] Senior Operations Manager @Trivium

Role Description

We are looking for a highly detailed, execution-focused Operations Manager to join Trivium Group. This is not a "sit back and delegate" role; we need a "system architect" who is impatient with inefficiency and thrives on mapping out delivery pipelines.

The Mission:

• Map our service delivery pipelines.
• Build out the documentation (SOPs) that currently lives in our heads.
• Lead the team to hit deadlines with surgical precision.

Responsibilities

• Project & Delivery Oversight: Ensure all client deliverables are completed efficiently and on schedule.
• Process Mapping: Designing and optimizing service delivery pipelines and internal workflows.
• Documentation: Keeping a record of every process and document and making sure they stay updated.
• Team Leadership: Managing task flows for the Ads, Automation/CRM, and Dev teams, ensuring they have what they need to execute, and ensuring client deliveries are met on time.
• Reporting: Providing organizational health reports and performance updates to the COO.
• Communication: Managing occasional client emails and internal updates (you are the bridge, but you won't be stuck in meetings all day).
• System Design: Identifying opportunities for automation and better workflow integration between our marketing and fulfillment arms.

Qualifications

• 5+ years of experience in Operations or Project Management, preferably within a Marketing Agency or fast-paced digital environment.
• A "high-drive" personality who is detail-oriented, a bit impatient with delays, and obsessed with "getting it done."
• Marketing Fluency: You don't need to run ads yourself, but you must "speak the language" of digital marketing and customer acquisition.
• System Architect Skills: Experience with Make, Zapier, N8N, and GoHighLevel is highly desirable to keep our tech stack talking.
• Bias for Action: You are a "hands-on" planner who builds the plane while helping us fly it.
• Independence: A high level of autonomy and the ability to prioritize a complex task list without hand-holding.

Benefits

• Competitive salary
• Remote work year-round
• 25 PTOs per year
• 9 National Holidays
• Professional development
• Continuous growth

Company Description

This will be a remotely administered FULL TIME [40 hr/week] position with an immediate starting date upon hire. Working hours: 9am - 2pm EST are mandatory, over 3 hours are flexible. You will need to be able to accommodate different schedules and time zones. You will need a quiet workspace with fast internet, a webcam, and a microphone for video calls. This role is compensated on pure experience, and you will receive considerable levels of autonomy and ownership over your projects.