[Hiring] Senior Manager - Salesforce Center of Excellence (COE) @VSP Vision Care

Role Description

With minimal direction, provide management for areas of responsibility, setting the direction for operations and change-the-business across technical functional areas or lines of business. Responsible for knowledge of disparate technology for strategic use throughout the enterprise, possibly including one or more of the following functions:

• Software engineering
• Platform system development
• Information security
• Enterprise architecture
• Infrastructure (including data center, network, and telephony)
• Program/Project Management

Provide a platform for continuous improvement and transformation to better meet GTS and business needs.

Essential Functions

• Provide direction to the team as required.
• Inform others of high-level technical impediments spanning across technology areas, businesses, or technology crises; provide updates, and progress in relationship to timelines or SLAs, partnering and building a relationship with key stakeholders for planning and execution.
• Consistently meet deliverables' target date or within expected timeframe.
• Provide technology functional planning in support of GTS and company direction and overlaying strategies for technical infrastructure, architecture, application systems, and/or related business processes within technical functional area, and ensure proper functioning, and cohesive implementation.
• Direct technical daily, quarterly and annual planning for group.
• Engage team and peers in opportunity identification to further enhance/deliver technology.
• Drive and adopt functional change within technology group and adjacent areas through smaller incremental and step changes.
• Engage in reactive and proactive issue identification, problem-solving, and action extending beyond the team.
• Active participant in determining or developing best practices for technology functional areas, and technology within the overarching function, possibly including but not limited to: software engineering, platform system development, information security, enterprise architecture, and/or infrastructure (including data center, network, and telephony).
• Identify operational and strategic risks; mitigate identified risks.
• Remain current on new technology and methods to ensure state-of-the-art and cost-effective solutions to business processes.
• Coordinate training to ensure all departmental staff have appropriate skill sets and receive appropriate information/instruction.

Qualifications

• Bachelor’s degree in related field or equivalent experience; Minimum of 1 additional year of experience related to functional area.
• Minimum of 3 years of management experience with responsibilities for hiring, training, assigning work, and managing performance of direct reports.
• In-depth knowledge for primary technology area.
• Strong demonstrated people skills and technical visionary skills.
• Prefer experience managing multiple technology functions.

Requirements

• Advanced knowledge of Salesforce solutions and experience working with Salesforce platforms in enterprise environments.
• Demonstrated experience leading a Salesforce COE platform team or large-scale Salesforce program.
• Strong understanding of Salesforce governance, SDLC and release management practices.
• Experience managing vendor delivery models and cross-functional teams.
• Salesforce certifications (Administrator, Advanced Administrator, Platform App Builder, or Architect-level certifications).
• Experience with Mulesoft, API development, etc.
• Experience supporting regulated or highly governed enterprise environments.
• Strong executive communication and stakeholder management skills.
• Experience balancing multi-org or multi-cloud Salesforce environments.

Benefits

• Compensation range for the role is listed below.
• Applicable salary ranges may differ across markets.
• Actual pay will be determined based on experience and other job-related factors permitted by law.
• As a part of the compensation package, this role may include eligible bonuses and commissions.
• Salary Ranges: $94,500.00 - $152,250.00.