[Hiring] Senior Manager - SaaSOPS PMO Lead @BMC Helix

Role Description

The Senior Manager, R&D Project Management, leads multiple teams and strategic initiatives focused on enhancing IT operations and advancing R&D project management practices. This role plays a critical part in shaping the company’s innovation pipeline and aligning SaaSOPS efforts with long-term business strategy. The position requires strong cross-functional collaboration, global team leadership, and the ability to drive transformation across complex environments.

Here is how, through this exciting role, YOU will contribute to Helix's and your own success:

• Lead strategic planning and execution across multiple teams and projects
• Translate corporate strategy into actionable team goals and measurable outcomes
• Define and orchestrate strategic objectives to meet departmental priorities
• Delegate oversight of SaaSOPS projects, empowering team leads to manage operations
• Standardise procedures and enforce best practices to improve productivity and quality
• Oversee documentation and knowledge management practices for the PMO
• Define and maintain governance structures for project approval, escalation, and reporting
• Establish, maintain, & enforce project management standards, methodologies & best practices
• Oversee the project portfolio, ensuring resource allocation aligns with strategic priorities
• Produce regular consolidated updates to stakeholders on status, challenges & achievements
• Integrate advanced technical practices while maintaining strategic oversight
• Resolve escalations and manage cross-team dependencies and conflicts
• Develop & manage budgets aligned with strategic initiatives, establish financial controls and optimize expenditures
• Collaborate with HR to recruit and retain high-potential talent
• Foster a culture of continuous learning and career development
• Cultivate leadership capabilities among mid-level managers
• Coordinate efforts across departments to minimize disruption and maintain productivity
• Strategically engage stakeholders to align team efforts with broader organizational objectives
• Ensure all PMO practices adhere to regulatory and compliance frameworks

Qualifications

• Bachelor’s degree or equivalent experience required
• 15+ years of professional experience with at least 5 years of managing and leading a team of project managers
• Proven experience managing distributed and international teams
• Strong leadership in project management methodologies adoption, digital transformation, and process reengineering
• Skilled in handling tough conversations and leading through change
• Demonstrated resilience and ability to foster team flexibility
• Proficiency in MS Project with experience of Jira, Wirke, Aha! or other cloud-based project and work management tools, would be advantageous
• Strong data synthesis and decision-making skills
• Effective coaching and mentoring abilities

Benefits

• Competitive salary range: £84,825 - £141,375
• Variable plan and country-specific benefits

Company Description

At BMC Helix, we don’t do ordinary. We’re the AI-native engine behind the world’s most forward-thinking IT organizations, helping them focus on what matters most. We are a mix of curious minds, creative thinkers, and courageous builders who believe tech should change the game—not just play it. We celebrate wins, support each other, and laugh a lot.

We are laser-focused on delivering real value to our customers by accelerating innovation and the application of applying agentic AI in digital service and operations management for IT organizations around the world.