[Hiring] Senior Manager, Practice Operations @Celerity Consulting Group

Role Description

The Senior Manager role is a newly created position designed to build and run the operational backbone of the Business Integration Services (BIS) practice. This person is also a people manager while owning the internal operating infrastructure that allows the practice to scale without losing delivery quality or team cohesion. The Senior Manager is an experienced professional with over 10 years of hands-on experience driving and building delivery excellence, capable of building and sustaining a high-performing team culture, and has the operational discipline to manage experienced professionals through a period of rapid growth. This role demands strong operational leadership, industry knowledge, and technical fluency to drive results in complex client environments.

Key Responsibilities

• Practice Operations & Delivery Coordination:
  • Own the weekly resource coordination sync and alignment across multiple projects.
  • Maintain a real-time view of utilization across all active engagements.
  • Build and maintain the practice's operational cadences.
  • Escalate delivery risks that require leadership action.
  • Ensure project teams have the necessary tools, templates, methodologies, and standards.
• Capability Building:
  • Partner with project teams to define and maintain the practice's methodology.
  • Build a learning and development calendar for the team.
  • Create and maintain a competency framework for performance evaluation and career progression.
  • Drive/support the development of BIS delivery playbooks, templates, and standards.
  • Identify patterns across engagements to address capability gaps.
  • Use insights from the quarterly coach roundtable to shape new hire onboarding.
• People Leadership & Team Development:
  • Lead structured onboarding for incoming new hires.
  • Serve as a direct people manager for the reporting team.
  • Hold a quarterly coaching roundtable with cross-pillar coaches.
  • Retain and support a team of experienced senior practitioners.
• Practice Strategy & Governance:
  • Contribute to capacity planning with leadership.
  • Partner with leadership on the design of the coaching model.
  • Maintain the operating model documentation.
• Continuous Improvement & Quality Assurance:
  • Promote continuous improvement through lessons learned and feedback loops.
  • Ensure project deliverables meet established quality standards.

Qualifications

• Bachelor’s degree in Business Administration, Information Systems, Management, or a related field or equivalent experience.
• Advanced degree (MBA or Master’s) is preferred.

Requirements

• Minimum of 10 years of experience in technology consulting, professional services, or a related discipline.
• Proven track record as a people manager.
• Experience working with Agile and Waterfall methodologies.
• Strong working knowledge of the four pillars as a discipline.
• Experience managing resource deployment and capacity planning.
• Demonstrated ability to build trust with experienced peers and direct reports.
• Comfort operating in a high-growth, structurally evolving environment.
• Strong understanding of utility operations, asset management, and regulatory compliance.
• Demonstrated experience in team building and leadership.
• Excellent project management skills.
• Exceptional communication and interpersonal skills.
• Ability to travel domestically and/or internationally if required.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Disability Insurance (STD/LTD)
• Flexible Spending Account
• Health Savings Account
• Basic Life/AD&D
• 401(k) plan
• Paid Time Off
• Company Holidays
• Leave of Absence
• Remote work and Flexible Work Schedules (for qualified positions)
• Employee Referral Program
• Professional Development
• Charitable Contribution Match