[Hiring] Senior Manager, Operations Innovation – RxTriage® & Pharmacy Infusion Services @Shields Health Solutions

Role Description

The Senior Manager, Operations Innovation – RxTriage® will lead the implementation of Shields RxTriage® services across health system partner specialty clinics, coordinating closely with pharmacy infusion services including home infusion, specialty infusion centers, and other hospital-aligned programs.

• Responsible for ensuring the holistic success of the program at go-live, including effective operational handoffs, well-defined clinical workflows, and achievement of patient success metrics.
• Work closely with health system partner clinical teams, infusion sites, and pharmacy teams, as well as Shields Operations, Operations Innovation, and Corporate Strategy to successfully stand-up complex workflows.
• Lead a team of Medical Intake Coordinators and collaborate with Shields in-clinic resources to ensure workflow fidelity and reliable access to required hospital IT systems.
• Develop and manage detailed project plans, timelines, charters, risk registers, and communication strategies.
• Significant travel to the hospital partner's location is required, with exact requirements to be determined.

Key Responsibilities

• Implementation Leadership & Execution:
  • Develop and manage detailed project plans, timelines, charters, risk registers, and communication strategies.
  • Coordinate cross-functional workstreams (pharmacy, nursing, IT, revenue cycle, compliance, supply chain, facilities, etc.) to ensure operational readiness.
  • Conduct prelaunch assessments to determine site readiness, workflow needs, staffing models, and training requirements.
  • Ensure smooth go live execution and act as the primary point of contact for issue resolution.
• Project & Program Management:
  • Manage multiple concurrent implementations at varying stages of development.
  • Track progress against milestones, proactively identify risks, and initiate mitigation strategies.
  • Monitor budget, resource allocation, and scope; escalate variances as needed.
  • Create and distribute regular status reports and executive level updates.
• Stakeholder Engagement & Communication:
  • Serve as the central liaison among internal teams, external partners, clinical leadership, and operational stakeholders.
  • Facilitate project meetings, leadership briefings, and post implementation reviews.
  • Build strong relationships to drive alignment, adoption, and long-term sustainability of new programs.
• Operational Optimization & Standardization:
  • Support development and refinement of standardized implementation playbooks, operating procedures, and best practices.
  • Analyze workflow data and operational outcomes to optimize future implementations.
  • Promote continuous improvement and ensure all programs adhere to clinical, regulatory, and operational compliance standards.

Qualifications

• Bachelor’s degree in Pharmacy, Healthcare Administration, Business, Nursing, or related field.
• 5+ years of experience in pharmacy operations, infusion services, healthcare operations, healthcare project management or related roles.
• 3+ years of project management or implementation experience, with proven ability to manage multiple large-scale projects simultaneously.
• Exceptional communication, facilitation, and stakeholder management skills.
• Demonstrated ability to lead cross-functional teams without direct authority.
• Proficiency in project management tools (MS Project, Smartsheet, Asana, etc.).

Requirements

• Master’s degree (MBA, MHA, PharmD, MS in Healthcare Management) - Preferred.
• PMP, Lean Six Sigma, or similar certification - Preferred.
• Strong understanding of infusion pharmacy workflows, regulatory requirements, accreditation standards (URAC, ACHC, Joint Commission), and reimbursement processes - Preferred.
• Experience launching new infusion centers, home infusion programs, or specialty pharmacy services - Preferred.
• Familiarity with EMRs, infusion software platforms, and pharmacy system integrations - Preferred.

Company Description

RxTriage® is the extension of the traditional Shields model beyond pharmacy benefit outpatient coverage to provide comprehensive patient support independent of insurance coverage and site-of-care.

• The RxTriage® service line provides differentiated value to health system partners by ensuring patients receive the optimal site of care.
• The RxTriage® team works with health system partners to understand their site-of-care ecosystem and help navigate patients in need of infusion to the optimal place to receive their care.